Salesforce Administrator, Admin – Resume Sample in PDF

• Acting as a liaison between markets, stakeholders, and developers in order to track and forecast monthly/yearly
• Salesforce license requisition
• Being a technical SME on Salesforce Administration
• Monthly provisioning for all Salesforce products used by the company
• Estimating the market growth and shaping the platform in order to ensure smooth transitions and
undisrupted workflow
• Overseeing license cycle License recycling
• Working closely with developers and consultants in order to prepare custom licenses for highly
specialized users
• Direct cooperation with Salesforce representatives on all levels Creating technical documentation
• Educating market POC’s on license usage and best practices

• Documenting, communicating and tracking the progress of defects through resolution and production rollout
• Owning a change from development through to production release and assisting with internal
documentation and well as documentation for end users
• Diving into ongoing projects and asking the appropriate questions to plan and create test cases and
understand what needs to be done regarding integration and regression testing
• Providing recommendations and executing on appropriate testing strategies and methodologies for assigned
work
• Working collaboratively with cross-functional team members to advise and ensure appropriate testing on
projects and serve as a conduit in delivering quality result
• Daily administration and support of Salesforce database including, but not limited to development of
customized reports and dashboards, managing user setups, profiles and roles, database de-duping and
cleanup and campaign tagging.
• Implementing salesforce functionality and acting as a knowledgeable liaison between technical teams,
testing teams and business stakeholders during the implementation phase

• Working with the team to actively monitor and troubleshoot issues in SFDC production environment
• Serving as Acting Shift Lead
• Providing guidance and training to new colleagues in the team
• Performing User Access Management Admin activities – managing roles, licenses, profiles, and permission sets on the Salesforce.com instance on a daily basis
• Gathering requirements and building processes related to UAM automation
• Working closely with developers to proactively build functionalities and deliver them on time
• Creating Test scenarios and performing manual tests

• Providing level 1 and level 2 support as a first point of contact for client
• Constant monitoring of dashboards to proactively identify problems
• Implementing basic troubleshooting solutions, and assigning the tickets to the concerned groups/individuals for execution, engaging on-call procedures in case a major
incident is recognized
• Serving as a liaison between customer and Developers team to overcome application issues and maintain an established business relationship
• Working closely with Developers and Platform Team to resolve system issues quickly and efficiently
• Building and maintaining a knowledge Base to support effective information flow
and ticket solving
• Achieving targets associated with the Service Level Agreement

Technologies/tools used on a daily basis: Jira, Confluence, Service Now, Salesforce, DataLoader