Location
PolandRate
Years of experience
9About
With a strong background in customer service and SAP ERP systems, I bring over eight years of experience in supporting international clients, particularly in German-speaking markets. Currently, I serve as a Customer Service Agent with German at Advanced Power Solutions, where I efficiently manage sales orders in SAP, ensure seamless communication between clients and internal teams, and implement process improvements. Previously, I excelled as a Senior Customer Care Representative at Medtronic, where I played a key role in order management, troubleshooting, and cross-departmental collaboration. My language proficiency includes full professional fluency in German and a professional working level of English, backed by a Master's degree in German Studies from the University of Warsaw. My career is driven by a commitment to delivering exceptional service and continuous improvement in operational processes, ensuring client satisfaction at every step.Tech Stack
Jira, Microsoft Teams, MS Office, Power BI, Salesforce Object Query Language, SAP, SlackExperience
- Managed and processed sales orders in SAP, ensuring accurate and timely entry of data for international clients.
- Collaborated with cross-functional teams to resolve order-related issues and enhance communication between departments.
- Provided high-level customer support via phone and email, addressing inquiries and resolving issues for German and English-speaking customers.
- Analyzed customer queries and tracked missing or backordered deliveries, ensuring prompt and efficient resolutions.
- Corrected and reviewed incorrect invoices, contributing to the accuracy of financial records.
- Implemented process improvements and contributed to the optimization of team performance and customer satisfaction.
Employment history
• Entered sales orders into SAP based on data faxed to the company.
• Acted as the first point of contact for German and English-speaking customers.
• Gathered missing documentation required by customers and addressed their queries.
• Monitored and tracked orders, resolving issues related to missing or backordered deliveries.
• Corrected and analyzed inaccurate invoices to maintain financial accuracy.
• Proposed and implemented improvements to optimize processes and team performance.
• Entered sales orders into SAP from German hospitals and stakeholders.
• Supported Order Entry team members, resolving issues and enhancing team efficiency.
• Served as the key contact between order entry, customers, and sales representatives.
• Collaborated daily with various departments, including Front Office, Sales Office, Master Data, and Inventory.
• Managed failed IDocs, updated address books, and conducted training sessions on these topics.
• Prepared and analyzed reports such as SDOE and BROT to track team performance.
• Identified and implemented process improvements to enhance overall efficiency.
• Provided phone and email support to eBay customers, handling a wide range of inquiries.
• Resolved customer issues and requests, ensuring a high level of customer satisfaction.
• Assisted in troubleshooting and resolving technical issues related to eBay platform usage.
• Managed customer accounts, updating information and processing requests for changes or corrections.
• Contributed to the development of FAQ materials to streamline customer support processes.
• Taught English and German languages to students, developing and delivering lesson plans.
• Assessed student progress and provided feedback to improve language skills.
• Prepared students for language exams and certifications, tailoring lessons to individual needs.
• Organized and conducted language workshops and group discussions to enhance conversational skills.
• Developed customized learning materials to address specific language challenges faced by students.
Education history
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