Sample COO Resume

• Managed operations, debt collection, IT, and project management across multiple international markets.
• Led online consumer finance, debt collection, and non-performing consumer loan purchasing operations.
• Oversaw financial services and fintech solutions to improve operational efficiency and profitability.
• Developed strategies for operational scalability and process optimization.

• Managed IT, card processing, contact center, back-office operations, and project management office.
• Led the migration of retail clients and products into a unified IT platform.
• Implemented a new credit card platform and launched mobile banking apps.
• Led the operational merger with Bank Renaissance Credit and relocated the data center from Donetsk.

• Managed full scope of bank operations, including front, middle, and back-office functions.
• Led debt recovery processes, including pre-collection, soft/hard collections, and sale of distressed portfolios.
• Supervised IT functions, including project office, development, and IT security.
• Introduced performance and change management principles across operations.

• Managed daily banking operations, including customer service, back-office processes, and credit operations.
• Led process improvements that enhanced service efficiency and reduced operational costs.
• Implemented new technology solutions to support banking operations.
• Conducted performance reviews and developed training programs for staff to improve service quality.

• Supervised telemarketing operations and managed a team of customer service representatives.
• Developed strategies to improve customer engagement and retention.
• Implemented performance tracking and reporting systems to enhance productivity.
• Created incentive programs that increased team motivation and performance.

• Managed multiple marketing and customer service projects, ensuring timely delivery and performance targets.
• Developed project plans and coordinated cross-functional teams.
• Implemented process improvements to optimize service delivery and client satisfaction.
• Led the successful execution of national campaigns, increasing brand visibility and customer acquisition.