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Location

Poland

Rate

$24  / per hour

Years of experience

7+

About

I am a technology and IT enthusiast with a broad range of skills and experience in IT infrastructure, working with virtual machines, and application containerization. My knowledge extends to server environments, programming, and database management. I enjoy experimenting with IoT technology and building SmartHome networks in my free time. I am known for my independence, creativity, and quick learning abilities, which allow me to work effectively both individually and as part of a team. My certifications include Świadectwo Klasy A operatora urządzeń radiowych, Cisco IT Essentials, IT Specialist, and Microsoft 365 Certified: Fundamentals. My professional experience includes my current role as a Senior IT Service Desk Analyst at Vistra, where I manage IT services across the CEE region. Previously, I worked at Société Générale as an IT Service Desk Specialist, handling tasks such as basic print server administration, Powershell scripting, and Office 365 administration. I also have experience as a Technician at Samsung Mobile Services, where I repaired electronic equipment and trained apprentices. Earlier roles include positions at VEDION Digital Outlet and Printing Works MALLOW, where I gained skills in diagnostics, repair, and graphic design. My educational background includes a Bachelor of Science in Computer Science from Wyższa Szkoła Informatyki Stosowanej i Zarządzania WIT w Warszawie and an Information Technology Technician diploma from Zespół Szkół Nr 36 im. Marcina Kasprzaka.

Tech Stack

Service Desk, Confluence, Jira, Microsoft 365, Powershell, Remote Desktop Protocol (RDP), VMware

Experience

  • Troubleshoot and resolve hardware and software issues, provide step-by-step guidance to users to resolve their problems, escalate unresolved issues to higher-level support when necessary.
  • Access users' systems remotely to diagnose and fix issues, guide users through remote troubleshooting steps, ensure remote sessions are secure and compliant with company policies.
  • Manage user accounts and permissions in Office 365, configure and troubleshoot email and communication settings, support users in utilizing Office 365 applications effectively.
  • Oversee the performance and health of virtual machines, perform regular maintenance and updates on hypervisors, troubleshoot and resolve virtualization-related issues.
  • Create detailed documentation of common issues and resolutions, maintain an up-to-date knowledge base for IT staff and users, track and document service desk tickets and resolutions in JIRA.
  • Develop scripts to automate routine IT tasks and processes, test and validate scripts to ensure they function correctly, maintain a library of scripts for use by the IT team.
  • Create, modify, and deactivate user accounts as needed, set up and manage user permissions and access levels, perform regular audits to ensure compliance with security policies.

Employment history

Senior IT Service Desk Analyst, VISTRA July 2022 - Present
  • Manage IT services across the CEE region, including Poland, Czech Republic, Slovakia, Hungary, Romania, and Bulgaria.
  • Provide technical support and troubleshooting for end-users.
  • Implement and maintain IT infrastructure and security measures.
IT Service Desk Analyst, VISTRA December 2021 - Present
  • Resolve IT service desk tickets and assist users with technical issues.
  • Monitor and maintain virtual machines and hypervisors.
  • Document IT procedures and solutions in Confluence and JIRA.
IT Service Desk Specialist, Société Générale March 2020 - December 2021
  • Administer Office 365, including Exchange, Microsoft Teams, and Skype for Business.
  • Write and execute Powershell scripts for automation.
  • Provide remote support using Remote Desktop Assistant and TeamViewer.
  • Manage user accounts in Active Directory and UNIX/Linux systems.
  • Install and configure VPN clients and Citrix Workspace.
Technician/Serviceman/Maintenance Technician, SAMSUNG MOBILE SERVICES April 2018 - March 2020
  • Repair and diagnose electronic equipment, including mobile devices.
  • Train apprentices on the latest technologies and repair processes.
  • Participate in quality control and post-repair diagnostic testing.
Serviceman/Technician, SAMSUNG MOBILE SERVICES July 2017 - July 2017
  • Diagnose and repair electronic equipment during a 150-hour internship.
  • Perform post-repair testing of household appliances.
  • Assist with service orders and administrative tasks.
Help Desk Technician, Serviceman, VEDION Digital Outlet November 2016 - May 2017
  • Diagnose and repair computer peripherals, mainly from Logitech.
  • Test and troubleshoot computer components.
  • Assist with receiving and shipping of goods.
Graphic Designer, Technician, Printing Works MALLOW, Ireland January 2017 - March 2017
  • Design graphics using Adobe Photoshop and Illustrator.
  • Operate professional printing and embroidery machines.
  • Install graphics on storefronts and vehicles.

Education history

Wyższa Szkoła Informatyki Stosowanej i Zarządzania WIT w Warszawie 2018 - 2022 Bachelor of Science - BS, Informatyka/Computer Science
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