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Location

Poland

Rate

$25  / per hour

Years of experience

18+

About

I have over 18 years of experience working in business, with 5 years focused on team creation and management. I specialize in supporting clients to improve internal processes, enhance qualifications, and achieve business or personal goals. My key strengths include strong soft skills such as negotiation, conflict management, and empathy, which help me build long-term, trust-based relationships. With certifications in Scrum Master and Agile PM, I aim to further develop my expertise in project management, where I thrive in fast-paced environments, identifying needs and providing necessary support for successful outcomes. Throughout my career, I have worked with various stakeholders across organizations, from management boards to colleagues and clients. As a Senior Account Manager, I have managed over 100 clients, including international companies, creating and delivering training projects. I have a proven track record of improving team productivity, resolving conflicts, and facilitating communication through tools like Jira, Confluence, and Miro. Additionally, I have initiated successful training projects that enhanced client qualifications, and I am eager to apply my project management skills to drive business success in future roles.

Tech Stack

Management, Agile, Confluence, Jira, Kanban, Miro, Project Management, Scrum, Slack

Experience

  • Managed over 100 clients, including international companies, providing tailored training and development projects.
  • Created and managed teams, focusing on improving communication, resolving conflicts, and supporting team roles to increase productivity.
  • Planned, implemented, and controlled training projects, ensuring successful delivery and meeting client expectations.
  • Supported clients in enhancing internal processes and qualifications, helping them achieve business and personal goals.
  • Utilized Agile and Scrum methodologies to manage projects efficiently, with certifications in Scrum Master and Agile PM.
  • Effectively resolved conflicts within teams, fostering collaboration and enhancing team dynamics.
  • Initiated and conducted training programs, including a two-year project on project management, improving client qualifications across key areas.

Employment history

Senior Account Manager, Altkom Akademia S.A. November 2017 - Present
  • Managed over 100 clients, including international companies, delivering tailored training projects.
  • Planned, implemented, and controlled training and development projects for clients.
  • Advised clients on training and development paths to enhance skills and qualifications.
  • Collaborated with internal departments to create dedicated and customized training solutions.
  • Secured over PLN 2 million in funding for training programs for clients.
  • Initiated and implemented training projects to increase client qualifications in key organizational areas.
  • Worked closely with HR and product development departments to design effective training programs.
Branch Manager, UPS Polska April 2006 - November 2017
  • Recruited, motivated, and assessed team members, ensuring positive collaboration to achieve results.
  • Identified and removed obstacles that affected the efficiency of the office and team performance.
  • Successfully improved the branch’s effectiveness by identifying inefficiencies and implementing solutions.
  • Worked within international teams, ensuring effective communication and collaboration across different regions.
Account Executive, Spider Sp. z o.o. / Ditel S.A. January 2001 - April 2006
  • Provided effective communication and support to clients during crisis situations.
  • Improved the process of obtaining information about client needs by developing a feedback form.
  • Analyzed situations under time pressure and successfully resolved complex problems for clients.
  • Collaborated with international teams to deliver solutions and maintain effective communication.
Branch Manager, Ditel S.A. May 2003 - April 2006
  • Led branch operations, identifying inefficiencies and improving overall branch performance.
  • Provided leadership and support to a team of consultants, improving overall work performance.
  • Maintained client relationships by providing ongoing support and effective communication.
  • Resolved issues that affected the work of the branch and streamlined processes to increase productivity.

Education history

Gdansk University 1997 - 2002 Transport and Logistics
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