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Location

UK

Rate

$10  / per hour

Years of experience

8+

About

I am a motivated Administrative and Editorial Assistant with over 8 years of experience, specializing in customer service, content creation, and project management. My expertise includes managing calendars, scheduling, and streamlining office operations to maximize productivity. I excel in a dynamic work environment, leveraging my strong communication skills in English, Italian, and French to collaborate effectively across departments. My experience spans various industries, where I have consistently demonstrated my ability to anticipate needs, resolve conflicts, and proactively address situations to ensure smooth operations and high customer satisfaction. I am a motivated Administrative and Editorial Assistant with over 8 years of experience, specializing in customer service, content creation, and project management. My expertise includes managing calendars, scheduling, and streamlining office operations to maximize productivity. I excel in a dynamic work environment, leveraging my strong communication skills in English, Italian, and French to collaborate effectively across departments. My experience spans various industries, where I have consistently demonstrated my ability to anticipate needs, resolve conflicts, and proactively address situations to ensure smooth operations and high customer satisfaction. Currently, as an Editorial Assistant at Letterate Magazine, I handle a wide range of administrative tasks, including file organization, drafting reports, and supporting the CEO in managing workflow. I also contribute to media relations, public inquiries, and team coordination. My previous roles, including Ecommerce and Shop Assistant at Choosing Keeping and Freelance Translator, have further honed my ability to manage customer interactions, drive sales, and maintain accurate records. I am committed to continuous learning and currently pursuing a Master's degree in Modern Languages and Comparative Literatures at Birkbeck, University of London.urrently, as an Editorial Assistant at Letterate Magazine, I handle a wide range of administrative tasks, including file organization, drafting reports, and supporting the CEO in managing workflow. I also contribute to media relations, public inquiries, and team coordination. My previous roles, including Ecommerce and Shop Assistant at Choosing Keeping and Freelance Translator, have further honed my ability to manage customer interactions, drive sales, and maintain accurate records. I am committed to continuous learning and currently pursuing a Master's degree in Modern Languages and Comparative Literatures at Birkbeck, University of London.

Tech Stack

Technical Writer, Customer Relationship Management, Customer Service, MailChimp, MS Excel

Experience

  • Providing comprehensive administrative support, including organizing files, creating spreadsheets, and managing operational workflow for the CEO and team.
  • Drafting meeting agendas, writing reports, and editing content to improve readability and ensure accuracy in editorial tasks.
  • Handling customer inquiries, resolving issues, and elevating customer satisfaction through proactive problem-solving and excellent communication.
  • Coordinating and promoting events, managing PR activities, and overseeing social media profiles for various organizations and projects.
  • Partnering with different departments to streamline operations, improve workflow, and ensure smooth communication and project execution.
  • Training junior team members on administrative processes, company requirements, and performance strategies to enhance team efficiency.
  • Managing product availability, replenishing stock, and engaging with customers to increase sales opportunities, as well as supporting online sales through effective segmentation strategies in Mailchimp.

Employment history

Editorial Assistant, Letterate Magazine May 2021 - Present
  • Develop and implement record management procedures.
  • Respond to inquiries from clients, vendors, and the public.
  • Handle media and public relations inquiries, distributing press releases and coordinating spokespersons.
  • Draft meeting agendas and follow up on team action items.
  • Train junior team members on administrative processes and company requirements.
  • Streamline operations by organizing files and documents for improved workflow.
  • Provide comprehensive administrative and clerical support to the CEO.
Ecommerce and Shop Assistant, Choosing Keeping November 2020 - Present
  • Replenish floor stock and process deliveries to maximize product availability.
  • Foster positive relationships with customers to enhance loyalty and retention.
  • Update product labeling and promotional pricing.
  • Operate cash registers and process cash and card transactions accurately.
  • Resolve customer complaints and process issues with proactive problem-solving.
  • Manage effective segmentation strategies in Mailchimp, boosting email conversion rates.
  • Maintain knowledge of current promotions, refund guidelines, and payment policies.
Freelance Translator, Various Companies January 2017 - Present
  • Translate documents between English and Italian, ensuring accuracy and preservation of original meaning.
  • Read through and listen to material in one language to convert it into another language.
  • Follow up with clients to ensure satisfaction and understanding.
  • Translate a variety of documents including literary, research, educational, and commercial materials.
Shop Assistant, The School of Life December 2019 - October 2021
  • Foster positive relationships with customers to enhance loyalty and retention.
  • Replenish floor stock and process deliveries promptly to maximize product availability.
  • Manage complaint escalations, maintaining professionalism to ensure positive customer satisfaction.
  • Create rosters according to staff strengths to build effective teams for each shift.
Supervisor, Paperchase December 2017 - September 2019
  • Supervise daily operations and manage staff to ensure efficient store functioning.
  • Assist customers with inquiries and complaints, ensuring a positive shopping experience.
  • Handle cash transactions and ensure the accuracy of cash registers.
  • Train and mentor junior staff members, promoting a productive work environment.
Deputy Arts and Entertainment Editor, Alt Africa Magazine September 2017 - December 2018
  • Work with reporters to assess stories and improve the quality of work.
  • Prepare, rewrite, and edit articles to improve readability.
  • Interview sources and develop relationships with informants to obtain stories.
  • Manage social media pages, including Facebook and Instagram platforms.
Gallery Assistant, Robi Walters Gallery March 2017 - March 2018
  • Design labels for various art pieces with specific information and layout.
  • Lead tours around the gallery and facilitate large visitor groups.
  • Handle incoming and outgoing works of art to ensure safe and timely shipments.
  • Assist the marketing team with the creation and posting of website and social media content.
Project Coordinator, NGO KRUG, International Centre for Sustainable Cultural Collaboration July 2015 - November 2016
  • Manage website and social media profiles, including crowdfunding campaigns.
  • Coordinate and promote events, conferences, lectures, and meetings.
  • Manage PR and relationships with artists and organizations to increase collaboration.
  • Develop and implement cultural and artistic partnership projects between international organizations.
Supervisor, Le Pain Quotidien September 2014 - March 2016
  • Supervise daily operations and ensure smooth functioning of the store.
  • Provide excellent customer service, resolving issues and enhancing customer satisfaction.
  • Manage staff schedules and ensure adequate coverage for all shifts.
  • Train and mentor new staff members to maintain high service standards.

Education history

Birkbeck, University of London 2023 - 2024 Master's degree, Modern Languages and Comparative Literatures
Università degli Studi di Pavia 2009 - 2013 Bachelor's degree, Digital Communication and Media/Multimedia
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