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Location

UK

Rate

$27  / per hour

Years of experience

23+

About

I am an experienced Customer Support Specialist with over a decade of expertise in the information technology and services industry. My skills span across Managed Services, Enterprise Software, Sales, Customer Relationship Management (CRM), and specifically Microsoft Dynamics CRM. Throughout my career, I have developed a strong foundation in providing exceptional customer service, ensuring client satisfaction, and supporting sales teams through meticulous administrative assistance. My role at Arrow ECS in the United Kingdom has allowed me to hone my ability to be proactive, organized, and detail-oriented, as I assist Sales Account Managers and liaise with customers on various inquiries and tasks. In my current position at Arrow ECS, where I have been working for over ten years, I am responsible for managing a variety of administrative tasks that are crucial to the smooth operation of the sales team. My duties include handling order queries, managing reseller communications, sending electronic licenses and support documents, and providing essential reports such as proof of deliveries, estimated time arrivals, and reseller backorder reports. My previous experience at Unipalm/Computerlinks and TR Fastenings, along with my education in Business and Finance, have further strengthened my capabilities in customer support and administrative functions.

Tech Stack

Customer Service, CRM, Microsoft Dynamics, Sales, Support

Experience

  • Supporting the sales team with various administrative tasks, ensuring smooth operations and effective communication.
  • Managing and resolving customer and reseller inquiries related to orders, ensuring accuracy and customer satisfaction.
  • Liaising with resellers via email and telephone, addressing their needs and concerns effectively.
  • Distributing necessary documentation to resellers, ensuring they have the resources required for their operations.
  • Supplying proof of deliveries to resellers, helping to confirm successful transactions.
  • Keeping customers and resellers informed about the expected delivery times of their orders.
  • Managing the process of returns, ensuring proper documentation and resolution of issues.

Employment history

Customer Service Specialist, Arrow ECS United Kingdom April 2014 - Present
  • Provided administrative assistance to the sales team.
  • Handled order queries and resolved customer and reseller inquiries.
  • Managed reseller communications via email and telephone.
  • Sent electronic licenses and support documents to resellers.
  • Provided proof of deliveries (PODs) to resellers.
  • Managed estimated time arrivals (ETAs) for customer orders.
  • Handled Returns Material Authorisations (RMAs) and backorder reports.
Customer Support Advisor, Unipalm/Computerlinks January 2001 - April 2014
  • Provided customer support and addressed client inquiries.
  • Assisted in managing and processing customer orders.
  • Liaised with internal teams to ensure efficient service delivery.
  • Supported the transition during the acquisition by Arrow ECS.
Purchasing Assistant, TR Fastenings June 1999 - December 2000
  • Assisted in the purchasing process and order management.
  • Managed supplier communications and negotiated terms.
  • Handled inventory tracking and stock management.
  • Supported the purchasing team with administrative tasks.
Assistant Supervisor, Boots December 1991 - June 1999
  • Supervised daily store operations and staff.
  • Provided customer service and handled inquiries.
  • Managed inventory and stock replenishment.
  • Assisted in training and onboarding new employees.

Education history

West Suffolk College 1990 - 1991 Business & Finance
St Benedicts RC Upper School 1987 - 1990
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