Location
RomaniaRate
$10
/ per hour
Years of experience
5+About
I am a motivated and reliable individual with a strong background in customer support and graphic design. In my current role as a Customer Support Specialist at Majorel Romania, I provide high-quality service to clients, handling inquiries, complaints, and high-priority events both over the phone and by email. I also gather customer feedback and offer suggestions for improving procedures. My experience includes ensuring call quality and providing information about the client’s policies and regulations. I thrive in busy environments and enjoy working both independently and as part of a team. Previously, I worked as a Graphic Designer at S4P, where I created compelling presentations that engaged target audiences. My expertise in Adobe Creative Suite and PowerPoint allowed me to meet client expectations and optimize presentations for success. I have also gained valuable customer service experience working as a Shop Assistant and in previous customer support roles. My education in languages and culture, combined with my internship experience in China, has further developed my communication skills and adaptability, which I apply daily in my work.Tech Stack
Customer Service, Adobe Suite, Microsoft Power Point, SupportExperience
- Delivering swift and professional support to customers via phone and email, ensuring satisfaction and compliance with client rules and regulations.
- Managing sensitive issues such as accidents or legal matters, ensuring swift resolution while maintaining quality standards.
- Collecting customer feedback and suggesting improvements to enhance service procedures and efficiency.
- Verifying calls and cases from agents to maintain and improve service quality.
- As a graphic designer, collaborating with clients to produce engaging and visually appealing presentations using advanced knowledge of design tools.
- Building relationships, preparing orders, and identifying potential sales opportunities in previous customer support roles.
- Prioritizing and managing multiple cases simultaneously, ensuring tasks are completed within agreed time limits and to high standards.
Employment history
Customer Support Specialist LV 2, Majorel Romania
November 2020 - Present
- Provide swift and professional customer service via telephone and email.
- Gather customer feedback and suggest improvements for better service and process efficiency.
- Provide detailed information on client rules and regulations to customers.
- Handle high-priority events such as accidents or legal issues with professionalism and urgency.
- Verify calls and cases from agents to ensure quality and accuracy in service delivery.
Graphic Designer, S4P
June 2020 - November 2020
- Worked with clients to produce visually appealing presentations tailored to target audiences.
- Utilized advanced skills in PowerPoint and Adobe Creative Suite for design projects.
- Applied expertise in typography and graphic design principles to enhance project outcomes.
- Packaged and optimized presentations for ultimate client satisfaction.
Shop Assistant, Orange
March 2019 - June 2020
- Assisted customers by answering questions and helping them find merchandise.
- Organized the sales floor and ensured products were properly stocked and labeled.
- Maintained cleanliness of the customer area and ensured a pleasant shopping environment.
- Offered support and assistance to customers during sales promotions.
Customer Support Specialist, Conectys
April 2018 - January 2020
- Conducted client surveys and established strong customer relationships.
- Provided support and documentation to meet customer inquiries and resolve issues promptly.
- Managed and prioritized multiple open cases, ensuring timely task completion.
- Identified sales opportunities and prepared orders, contributing to sales objectives.
Education history
University of Arts and Letters "Lucian Blaga", Sibiu
2016 - 2019
Philologist
C.N.I. "Matei Basarab", Ramnicu Valcea
2012 -2016
Social-human
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