Location
PolandRate
$16
/ per hour
Years of experience
8+About
With over eight years of dedicated expertise in Salesforce and CPQ administration, I bring a wealth of knowledge and hands-on experience to drive seamless solutions for businesses. My proficiency spans the entire project lifecycle, from pre-sales consultations to hypercare support, ensuring comprehensive and tailored assistance at every stage. As a skilled administrator and consultant, I am committed to delivering innovative and efficient Salesforce and CPQ solutions that empower organizations to thrive in a dynamic business landscape. Additionally, I am fluent in French and English, with elementary proficiency in Polish, and hold multiple Salesforce certifications, including Advanced Administrator, Platform App Builder, and CPQ Specialist. In my professional journey, I have worked with various companies, including Consulting Solutions, PolSource, Accenture, and HCL Technologies. Currently, I am a Salesforce and CPQ Consultant, where I gather requirements, design and implement Salesforce solutions, assist in pre-sales tasks, and train end-user administrators. My previous roles include Salesforce CPQ Specialist and Administrator at PolSource, Salesforce.com Analyst at Accenture, and Technical Support Engineer at HCL Technologies. My academic background includes a BTS IRIS in Computer Science from Lycée de la cci de Nîmes. Throughout my career, I have consistently demonstrated my ability to provide top-notch support and innovative solutions, driving success for the organizations I work with.Tech Stack
Salesforce Object Query Language, CRM, Sales, SOQLExperience
- Collecting and analyzing business requirements to design and implement customized Salesforce and CPQ solutions that meet client needs.
- Creating and deploying Configure, Price, Quote (CPQ) solutions to streamline and enhance sales processes for clients.
- Providing comprehensive training and support to administrators to ensure they can effectively use and manage Salesforce and CPQ systems.
- Engaging in pre-sales activities, including consultations and presentations, to help secure new business and demonstrate the value of Salesforce and CPQ solutions.
- Managing the migration of large volumes of data and resolving any issues that arise during the process to ensure smooth transitions and data integrity.
- Delivering technical support to Salesforce users, managing support tickets, and ensuring timely resolution of issues in line with Salesforce's quality procedures.
- Overseeing the entire project lifecycle from initial consultations to hypercare support, ensuring comprehensive and seamless service delivery at every stage.
Employment history
Salesforce and CPQ Consultant, Consulting Solutions
September 2019 - Present
- Designing and implementing Salesforce and CPQ solutions
- Assisting and training end-user administrators
- Quick Start projects – One-man jobs for greenfield customers
- Assisting in pre-sales tasks
- Worked with VRP Consulting exclusively from Sept 2019 to Nov 2020 – On a contract since October 2023
- Worked with Polsource/EPAM from Dec 2020 to Sept 2022
- Working with Arketek since Nov 2021
- Working with Digitall Nature since Oct 2022
Salesforce CPQ Specialist and Administrator, PolSource
August 2017 - August 2019
- Designing and implementing CPQ solutions
- Migration of millions of records of data
- Assistance in fixing data migration issues
- Assisting and training end user administrators
Salesforce.com analyst, Accenture
April 2017 - August 2017
- Provide support for the users on the Salesforce solution deployed by Accenture for the customer, while learning this solution and all the bits and pieces, with a few weeks spent in Lausanne, Switzerland at the customer’s headquarters.
- Organising the daily standup calls and making sure the goals were met and sprints closed in time.
- Helping the different Salesforce specialists in their tasks to ensure a smooth development
- Designing PoC to present potential new features to the customer, then submitting them for approval.
- When approved, detailing the whole work needed to implement and deploy the new feature during a next sprint.
- Acting as the link between business and technical teams.
Google domains support, HCL Technologies
November 2016 - March 2017
- Providing Support to Google Domains customers (both English and French speakers) during East Coast Time.
- Quickly learned the Google Domains technology to provide efficient support, based on Google’s high quality requirements
Salesforce.com Technical Support Engineer, HCL Technologies
November 2015 - October 2016
- Providing Salesforce.com Premier & Basic Technical Support English and French over EMEA Hours
- Provide Techincal Support via phone and email to clients and using the internal SalesForce’s ticketing tool.
- Manage and Investigate client’s cases following a day to day planning
- Keeping the Customers updated on the support tickets day after day
- Comunicate with the Higher Technical Support in a way to resolve issue as quickly as possible
- Follow SalesForce’s Quality Procedures to maintain readability and documentation for the SalesForce Community and Partners
- Daily tasks including assisting customers with issues related to CRM Configuration, Data Management, Email & Desktop Integration, Analytics and Feature Activations.
Education history
Lycée de la CCI de Nîmes
2011 - 2014
BTS IRIS, Computer Science and Related Services
Lycée Privé de la CCI de Nîmes
2011 - 2014
BTS IRIS, Computer Science: Networks and Development
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