IT Help Desk – Resume Sample in PDF

• Serve as the first point of contact for shop operators seeking technical assistance via the ticketing system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by shop operators.
• Walk operators through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems along with their resolutions in logs.
• Manage small to medium-sized projects, ensuring their efficient completion.
• Develop procedures for colleagues and lead training sessions to ensure their understanding.
• Occasionally manage team efforts to achieve targets in a timely manner.

• Approach customers and offer advice on products to persuade them to buy.
• Locate products on behalf of customers.
• Deal with complaints in a patient and helpful manner.
• Update customer information in databases.
• Go the “extra mile” to meet sales targets.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with the marketing team to develop strategies for increasing sales and customer engagement.

• Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
• Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and company policies.
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.

• Approach customers and offer advice on products to persuade them to buy.
• Locate products on behalf of customers.
• Deal with complaints in a patient and helpful manner.
• Update customer information in databases.
• Operate cash registers and close daily revenues.
• Maintain a clean and orderly environment in the store.
• Arrange merchandise on shelves according to popularity and other criteria.

• Develop new strategies for customer retention activities.
• Respond to customer queries and address service complaints in a timely manner.
• Work with the Sales Manager in implementing sales promotion activities.
• Track contracts that are soon to expire and contact customers for renewals.
• Develop product presentations and demonstrations for customers.
• Analyze customer feedback and develop new techniques to ensure customer retention.
• Build positive working relationships with customers for repeat business.
• Perform customer negotiations and reach fair conclusions from both business and customer perspectives.