Chief of Staff Resume Sample

• Focused on delivering and implementing repeatable cadence, rigor, and structure in account management and operations.
• Developed governance models and playbooks for investment banks, defining roles, standards, and processes.
• Conducted agile adoption assessments for multinational banks.
• Implemented a work management process to optimize resource allocation.
• Led functional decomposition of key operational areas.

• Restructured the organization to improve delivery, compliance, and operational excellence.
• Developed core metrics programs and OKRs, enhancing visibility into team productivity and performance.
• Led ERP implementation, resulting in a projected $21M savings with a 25% ROI over two years.
• Introduced business unit roadmaps, KPIs, and performance metrics for data-driven decision-making.
• Optimized spending and budget management across the technology and operations teams.

• Helped regulated organizations improve agility and competitiveness through process and operational transformations.
• Led cost-saving initiatives for international clients, developing 5-year roadmaps and governance models.
• Improved resource utilization and downtime for Delta Airlines through internal process formalization.
• Designed capability roadmaps for clients, ensuring delivery, conversion, and migration strategies.
• Developed efficiency programs for capital markets, enhancing operating models and skills assessments.

• Managed IT support for over 2K users across multiple campuses and supervised a team of 26 associates.
• Implemented a framework to mature the IT organization, deploying new technologies like mobile devices and remote access solutions.
• Defined processes for end-user computing, improving internal controls and operational efficiency.
• Led the deployment of new trade floor technology, enhancing productivity and system reliability.
• Developed a target operating model for help desk and end-user support, increasing service quality.

• Standardized technology across 600 remote locations, consolidating support services for 14K end-users.
• Oversaw ERP deployment and optimized support processes for remote and headquarters locations.
• Streamlined the support process, aligning resources for efficient operations.
• Led a team of over 60, ensuring high-quality service delivery and process improvements.
• Implemented technology solutions that consolidated operations from multiple companies into one organization.