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Location

USA

Rate

$10  / per hour

Years of experience

16+

About

As a Technical Consultant with over 14 years of experience, I have honed my expertise in providing network and hardware support, leading complex infrastructure projects, and managing vendor relationships. During my tenure at U.S. Bank from 2008 to 2022, I played a pivotal role in planning hardware and infrastructure installations, collaborating with various teams and customers to execute new projects, and managing multiple projects to ensure timely and efficient delivery. A significant achievement in this role was the complete overhaul of the security system within the facility, which required meticulous planning and execution to maintain security without extended downtime. Previously, as a Hardware Support Specialist at U.S. Bank, I installed and removed network and hardware devices, maintained infrastructure, and diagnosed and repaired hardware and software incidents. At 1and1.com, I gained valuable experience as a Data Center Technician, where I installed and configured hardware, diagnosed custom hardware and software issues, and contributed to building out new data halls. My educational background includes a Project Management certification from the University of Phoenix and an Associates Degree in Information Technology from ITT Technical Institute. My skills in vendor and project management, change management, process improvement, and disaster recovery have enabled me to successfully lead and implement projects, ensuring seamless operations and enhanced system performance.

Tech Stack

Support, Data Management, Management, Network, Network Administrator, Project Management, ServiceNow, SharePoint Administration

Experience

  • Coordinated the setup and removal of equipment, ensuring efficient data center operations.
  • Oversaw various projects involving vendors to ensure timely installation of equipment and materials.
  • Worked with cross-functional teams and customers to plan and execute new projects, including hardware and cabling installations in data centers.
  • Conducted comprehensive audits of data centers, infrastructure, and storage to maintain optimal system performance.
  • Managed the installation and reconfiguration of servers, switches, routers, and other hardware to support ongoing operations and upgrades.
  • Identified and resolved hardware and software problems to ensure minimal downtime and maximum efficiency.
  • Oversaw inventory management to ensure accurate tracking and availability of necessary hardware and components.

Employment history

Technical Consultant II, U.S. Bank January 2008 - December 2022
  • Planning Hardware and Infrastructure Installs and Decommissions of all equipment.
  • Turning up ports on various network devices and appliances.
  • Working with various teams and customers to plan out new projects including hardware and cabling being installed into data centers.
  • Managing multiple projects with different vendors to get equipment and materials installed within the building.
  • Developing installation of new hardware and cabinets within the data centers.
  • Working with the Hardware Support team on all items from setup to completion.
  • Performing audits of data centers, infrastructure, peripherals, and storage equipment.
  • Maintaining infrastructure within cabinets and power management to ensure correct placement of devices.
  • Installations and reconfigurations of data center white space.
  • Maintaining power management within the data centers.
  • Managed power within cabinets and power distribution devices to ensure power failover was at 80% per cabinet and electrical distribution unit.
  • Overhauled the security system within the entire facility, including installing new IP cameras connected over long distances.
Hardware Support Specialist 2, U.S. Bank April 2011 - December 2013
  • Installing and removing servers, switches, routers, taps, and other network and hardware devices.
  • Laying infrastructure, including copper and fiber cables, to various pieces of equipment and devices.
  • Maintaining inventory management.
  • Performing various tasks including hot cuts, conference calls, and configuration of equipment.
  • Diagnosing and repairing problematic hardware and software-related incidents.
  • Working closely with vendors and customers to gain information on equipment.
Data Center Technician, 1and1.com August 2008 - April 2011
  • Installing servers, switches, routers, and other necessary hardware.
  • Pulling and running Cat 5e and fiber cables to different drop locations.
  • Diagnosing and repairing hardware.
  • Configuring multiple types of hardware.
  • Troubleshooting network and hardware issues on multiple types of machines.

Education history

University of Phoenix 2009 - 2012 Project Management
ITT Technical Institute 2007 - 2009 Associates Degree in Information Technology
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