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Customer Service Resume Sample PDF

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Location

Poland

Rate

$11 / per hour

Years of experience

About

I am an experienced Customer Service Representative with a solid background in the retail industry. My expertise includes Quality Assurance, Leadership, Customer Service, Research, and Food Safety. I hold a Bachelor of Science in Food Science and Technology from Corvinus University of Budapest. In my current role as a Customer Service Specialist at Webhelp in Warsaw, I have honed my skills in order placement and follow-up using SAP, maintaining customer relations, ensuring smooth information flow between departments, and collaborating daily with the production planning team and sales personnel. My multilingual abilities, including proficiency in English and native-level fluency in Hungarian, enhance my communication capabilities. Previously, I have held several roles that further developed my customer service and technical support skills. At Mettler-Toledo International, Inc., I provided technical support and promoted new devices to laboratories and factories. My tenure at Sealed Air Corporation involved similar responsibilities, focusing on customer care, invoicing, and daily coordination with the production and sales teams. Earlier in my career, I worked as a Customer Service Representative at H&M, handling customer inquiries and ensuring compliance with data protection laws. Additionally, my role as an Analytical Chemist at RAUCH Fruchtsäfte allowed me to gain valuable experience in analytical examinations, product development, and training new laboratory staff.

Tech Stack

Customer Service, Business Intelligence, CRM, SAP

Experience

Ensuring accurate and timely processing and tracking of customer orders.
Keeping regular contact with customers to address their needs and concerns effectively.
Facilitating smooth communication and coordination between various departments.
Collaborating closely with the production planning team to align on order fulfillment and production schedules.
Offering technical support and guidance on product usage and troubleshooting.
Handling invoicing processes to ensure accurate billing and payment tracking.
Conducting analytical examinations of raw materials and participating in product development and nutritional parameter settings

Employment history

Customer Service Specialist, RDM Group February 2022 - Present

• Placing and follow up orderes in SAP
• Keeping contact with customers
• Keeping information flow between departments
• Daily adjustment with production planning team
• Customer care
• Invoicing
• Daily contact with Salesman
• Implementing process improvements to enhance customer satisfaction.
• Coordinating logistics and ensuring timely delivery of products.

Customer Advisor, Mettler-Toledo International October 2020 - January 2022

• Promoting new devices and measuring solutions for customers. (Laboratories and factories)
• Giving technical support regarding our products.
• Conducting product demonstrations for potential clients.
• Developing training materials and conducting training sessions for customers on product usage.
• Assisting customers in troubleshooting issues and provided timely solutions.
• Coordinating with the sales team to align customer service strategies with sales goals.
• Participating in product development meetings to provide customer feedback.

Customer Service Specialist, Sealed Air Corporation January 2019 - September 2020

• Placing and follow up orderes in SAP
• Keeping contact with customers
• Keeping information flow between departments
• Daily adjustment with production planning team
• Customer care
• Invoicing
• Daily contact with Salesman
• Creating new materials in system
• Managing customer complaints and ensuring timely resolution.

Customer Service Representative, H&M September 2017 - December 2018

• Handling customer phone and e-mail contacts, advising for customers, inform customer of the status of their parcel, help them proceed and realize orders
• Adhering to laws and policies regarding personal data and payment procedures
• Efficient use of business systems (SAP)
• Informing customers of the status of their parcels and assisting them in processing and realizing orders.
• Managing return and exchange processes to ensure customer satisfaction.
• Monitoring and reporting on customer service metrics to improve service quality.

Analytical Chemist, RAUCH Fruchtsäfte February 2014 - August 2017

• Analytical examination of raw materials, setting ready drinks’ nutritional parameters with classic analytical methods
• Controlling production, giving instructions for production lines
• Product development
• HPLC measurement
• Training new laboratory co-workers
• Introducing new instruments and methods to stuff members
• Documentation in the SAP system
• Leading factory tours
• Microbiology department tasks at the time of replacement