IT Business Analyst – Resume Sample in PDF

• Translated business requirements into functional specifications and created acceptance criteria for user stories.
• Coordinated with developers, testers, UI/UX designers, and DevOps teams to ensure smooth project workflows and removed impediments.
• Organized and facilitated all sprint ceremonies, including planning, daily stand-ups, refinement, and retrospectives.
• Acted as a liaison between the development team and stakeholders, ensuring clear communication and alignment on project goals, progress, and timelines.
• Developed and maintained a prioritized backlog of tasks for implementation and identified opportunities for system and process improvements.
• Conducted training sessions and workshops for clients to facilitate the adoption of new systems, and provided support on Level 2 tickets.
• Maintained global user guides quarterly, prepared technical documentation, and monitored digital utilization through dashboards.

• Oversaw day-to-day operations to ensure a smooth workflow and adherence to established procedures.
• Managed inbound calls and assisted customers with their queries, including claims pre-certifications and adjudication.
• Ensured compliance with policy guidelines and provided guidance on medical case reviews and authorizations over the phone.
• Identified areas for operational improvement and implemented processes to enhance efficiency and ensure quality.
• Utilized key performance indicators (KPIs) and data analytics to create reports on operational effectiveness and support informed decision-making.

• Collaborated with business stakeholders to understand their needs, objectives, and challenges, and translated them into technical solutions.
• Worked closely with technology teams to design solutions that met business needs.
• Created detailed documentation, including business requirements, process flows, use cases, and user stories, to support development and testing processes.
• Participated in system testing, user acceptance testing, and validation of implemented solutions.
• Presented findings, recommendations, and project updates to various audiences to ensure alignment and successful project delivery.