Location
PolandRate
$23
/ per hour
Years of experience
5+About
In my current role as an Online Solution Specialist at Weco-Travel, I am responsible for the implementation and post-implementation service of various online booking tools (OBT/SBT) such as Cytric, Concur, Rydoo, and Flightbox. I also play a key role in developing and testing new features for our self-developed SBT, ensuring that any bugs are promptly reported and addressed. My work involves defining necessary modifications to existing systems to meet both internal and external user requirements, as well as managing the administration of online tools used by consultants and automating recurring tasks in the post-booking process. Prior to this, I served as an IT Specialist, providing technical support to internal users, particularly in the OBT implementation and post-implementation phases. My experience also includes a role as a User Support Specialist at Talex S.A., where I provided direct and remote support to Citibank users, resolving everyday technical issues. Additionally, I have experience in sales from my time at Aviva, where I customized insurance programs to meet client needs. Earlier in my career, as a Computer Service Technician at DR.PC, I focused on troubleshooting hardware and software issues, improving system performance, and removing threats like malware and ransomware.Tech Stack
Support, SharePoint AdministrationExperience
- Leading the implementation and ongoing support for online booking tools like Cytric, Concur, Rydoo, and Flightbox.
- Developing and testing new features for a self-developed SBT, ensuring it meets user needs and reporting any bugs via tools like Youtrack and Redmine.
- Defining and implementing modifications to existing systems to align with internal and external user requirements.
- Managing and administering online tools used daily by consultants, including SECO, TfDesktop, and BeeOffice.
- Managing platforms that automate recurring tasks in the post-booking process, streamlining operations.
- Providing technical support for internal users, especially during the OBT implementation process and post-implementation phases.
- Offering direct and remote support to resolve everyday technical issues, particularly in a corporate environment, such as at Citibank.
Employment history
Online Solution Specialist, Weco-Travel
December 2018 - Present
- Leading the implementation and post-implementation service for online booking tools (OBT/SBT) such as Cytric, Concur, Rydoo, and Flightbox.
- Developing and testing new features for a self-developed SBT, and reporting bugs using tools like Youtrack and Redmine.
- Defining and implementing modifications to existing systems to meet internal and external user requirements.
- Administering online tools used by consultants, including SECO, TfDesktop, and BeeOffice, and managing the post-booking process platform to automate recurring tasks.
IT Specialist, Weco-Travel
April 2017 - December 2018
- Providing technical support for internal users and assisting with the OBT implementation process.
- Offering post-implementation support for OBT users to resolve issues and ensure smooth operation.
- Administering SharePoint 2013, including managing access rights and creating workflows.
- Collaborating with service providers to develop and enhance the provided tools.
User Support Specialist, Talex S.A.
November 2016 - April 2017
- Providing direct and remote support to resolve everyday technical issues for Citibank users.
- Configuring and testing computer hardware and IT infrastructure to ensure functionality.
- Analyzing system problems and errors, and providing detailed information to the next line of support.
- Assisting in troubleshooting and resolving various IT-related issues.
Sales Specialist, Aviva
August 2012 - April 2015
- Selling insurance products and customizing insurance programs based on individual client needs.
- Analyzing specific client requirements to tailor insurance solutions accordingly.
- Generating reports on sales, efficiency, and agent bonuses to track performance.
- Providing expert advice on insurance options and policy details to clients.
Computer Service Technician, DR.PC
February 2009 - January 2012
- Assessing system hardware and software to suggest modifications for improving performance.
- Removing malware, ransomware, and other threats from laptops and desktop systems.
- Troubleshooting hardware and software problems to ensure system stability.
- Providing solutions to enhance overall system speed and functionality.
“80+ clients have experienced exceptional results from our IT recruitment and software development services.”
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"The agency led the hiring with a dedicated recruitment team. In the end, the client hired two senior technicians, one from Spain and another from Portugal, greatly enriching its engineering team."
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"We consider the developers they recommended exceptionally strong from a technical perspective. I can recommend the services of DevsData to all tech companies in need of exceptional tech talent."
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"It was a pleasure to work with DevsData. They excelled at commitment, communication skills, and time and team management. They were extremely organized and efficient, and they tackled every part of the project (several projects) with the utmost care."
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"DevsData reached out to us, as we've been looking to grow our engineering team in Europe and Poland. Communicating efficiently and professionally, DevsData made a strong impression with their understanding of the recruitment challenges we were facing."
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"I really appreciate their ability to adapt to our preferred ways of working, agility and successful delivery."
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"They have really proved their worth and have shown me that my company’s money is really well spent."
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"I've been working on several IT projects with DevsData for more than five years. There were many software projects they completed for us."
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"This rapid pace and immaculate organization are what stood out to me most about DevsData."
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"We at Flowr Agency are particularly pleased with the outcomes, notably the superior code quality, speed, and communication. It confidently endorses the agency's services to other marketing firms."
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"We felt good about our collaboration. They were good people to work with, full of energy, creative, and proactive."
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"We also recommended DevsData to my business connections as they did a truly fantastic job."
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"For DevsData to find four amazing developers so fast - that cannot be just luck."
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"Our cooperation has been very efficient, and I love it."
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"Tom and his team showed great dedication to us as client and allowed wellbee to launch an Alpha stage of our online therapy product in under 1 month from absolute scratch. I need to congratulate them on the very good UX and UI design and good communication skills of the whole team."
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"Out of all the vendors we work with, DevsData clearly stands out. The quality of developers they deliver is beyond what we've received from any other vendor, and they've been able to send profile recommendations very quickly. I'm happy to be their reference for other companies from Israel and talk about their recruitment abilities and what they delivered for us - we eventually signed over 19 engineers from DevsData. I'm extremely satisfied with this recruitment process."
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Tailored recruitment process, trusted market expertise.
“DevsData reached out to us, as we’ve been looking to grow our engineering team in Europe and Poland. Communicating efficiently and professionally, DevsData made a strong impression with their understanding of the recruitment challenges we were facing. They designed a tailored recruitment process for our needs. I was impressed with the technical depth of their approach.”
Karim Butt
Co-Founder & CTO at GlossGenius, Inc.
Outstanding vendor, 21 engineers hired.
“Out of all the vendors we work with, DevsData clearly stands out. The quality of developers they deliver is beyond what we've received from any other vendor, and they've been able to send profile recommendations very quickly. I'm happy to be their reference for other companies from Israel and talk about their recruitment abilities and what they delivered for us.”
Ran Eyal
Senior Manager at
ZIM Integrated
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