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Location

Poland

Rate

$7  / per hour

Years of experience

6+

About

I am a highly motivated L3 Technical Support Specialist with a strong background in both Windows and Linux server environments. I have extensive experience in troubleshooting and supporting complex IT infrastructures, particularly within virtual machine environments. My expertise includes scripting with Bash and Powershell, daily use of SQL for querying within Oracle and PostgresSQL, and a good understanding of networking concepts such as SSL, IPSec, and network protocols. I have also developed skills in cloud technologies, particularly Azure and Oracle Cloud, and have participated in a Proof of Concept project to migrate an entire infrastructure to the cloud. My technical skills are complemented by experience with tools like Ansible, Terraform, Docker, and monitoring systems like Prometheus and Grafana. Here are the seven most relevant responsibilities highlighted from the CV: 1. **Support for Strategic Client**: Providing L3 technical support for a strategic client using InfiniteData’s AutomateNow tool, ensuring the smooth operation of critical applications. 2. **VM Management**: Managing and troubleshooting multiple RHEL and Windows Server VMs, ensuring their stability and performance. 3. **Scripting and Automation**: Developing and deploying Powershell and Bash scripts to automate daily tasks, monitoring, and alerts, enhancing operational efficiency. 4. **Cloud Migration**: Participating in a Proof of Concept project to migrate the entire infrastructure to Oracle Cloud and Azure, contributing to cloud strategy and execution. 5. **Security and Compliance**: Creating, maintaining, and troubleshooting security and configuration policies, with a focus on ISO 27001 compliance at SpyroSoft. 6. **Endpoint and Network Management**: Overseeing company network and Endpoint Protection, ensuring the security and functionality of IT systems. 7. **First-Contact Resolution**: Resolving desktop issues for business users in an L1 support role at Hemmersbach, with a focus on achieving high first-contact resolution rates.In my current role at InfiniteData, I support a strategic client using the AutomateNow tool, managing multiple RHEL and Windows Server VMs, and automating tasks through script development. I have a proactive approach to learning and improving my skill set, which has been instrumental in successfully handling complex technical issues and contributing to cloud migration projects. My previous roles include experience as a Helpdesk Specialist at SpyroSoft, where I maintained over 150 Windows devices and ensured compliance with ISO 27001, and as a Service Desk Agent at Hemmersbach GmbH, where I focused on resolving desktop issues with a high first-contact resolution rate. I am now looking to transition into a DevOps role, where I can leverage my technical support experience and growing DevOps skill set.

Tech Stack

Support, Ansible, Azure, Docker, Git, Jenkins, Jira, Linux, Network, Oracle, PostgreSQL, Powershell, Python, Terraform

Experience

  • Providing L3 technical support for a strategic client using InfiniteData’s AutomateNow tool, ensuring the smooth operation of critical applications.
  • Managing and troubleshooting multiple RHEL and Windows Server VMs, ensuring their stability and performance.
  • Developing and deploying Powershell and Bash scripts to automate daily tasks, monitoring, and alerts, enhancing operational efficiency.
  • Participating in a Proof of Concept project to migrate the entire infrastructure to Oracle Cloud and Azure, contributing to cloud strategy and execution.
  • Creating, maintaining, and troubleshooting security and configuration policies, with a focus on ISO 27001 compliance at SpyroSoft.
  • Overseeing company network and Endpoint Protection, ensuring the security and functionality of IT systems.
  • Resolving desktop issues for business users in an L1 support role at Hemmersbach, with a focus on achieving high first-contact resolution rates.

Employment history

L3 Technical Support Specialist, InfiniteData February 2019 – Present
  • Providing L3 technical support for a strategic client using InfiniteData’s AutomateNow tool.
  • Managing and troubleshooting 4 RHEL VMs, 10 Windows Server 2012 R2 VMs, and 2 Windows Server 2019 VMs.
  • Developing and deploying Powershell and Bash scripts to automate daily tasks, monitoring, and alerts.
  • Participating in a Proof of Concept project to migrate the entire infrastructure to Oracle Cloud and Azure.
  • Performing multiple reporting, knowledge transition, maintenance, and auditing duties.
  • Providing deep application-related support and troubleshooting for complex technical issues.
Helpdesk Specialist (Deskside position), SpyroSoft S.A July 2018 – January 2019
  • Maintained and monitored 150+ Windows devices, ensuring compliance with ISO 27001.
  • Configured and maintained multiple Linux devices within the company network.
  • Created, maintained, and troubleshooted security and configuration policies using Endpoint Protection.
  • Assisted Ops and Development Teams in resolving daily technical issues and break/fix tickets.
  • Documented progress and solutions within JIRA to maintain a clear record of technical issues and resolutions.
  • Oversaw administrative duties for the company email suite and provided support for network operations.
Service Desk Agent, Hemmersbach GmbH Co.KG January 2017 – June 2018
  • Provided L1 support, resolving desktop issues for business users with a focus on first-contact resolution.
  • Troubleshot and resolved various technical issues related to desktop systems and applications.
  • Maintained detailed records of support requests and solutions provided.
  • Collaborated with other IT teams to escalate and resolve more complex technical issues.

Education history

Wroclaw University of Technology 2015 - 2017 Computer Science
Trinity Sixth Form 2013 - 2015 Computer Science, Mathematics and Physics
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