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Program Coordinator Resume Sample

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Location

Poland

Rate

$8 / per hour

Years of experience

About

In my professional journey, I've cultivated a diverse skill set that allows me to approach challenges from multiple perspectives. My experience spans various roles, including IT Program Coordinator, Program Coordinator, and Project Management Office Analyst, where I have honed my expertise in program coordination, quality management, and resource management. Currently, as an IT Program Coordinator at Eviden, I am responsible for managing complex IT projects for the European Commission, focusing on building PMO procedures, driving the implementation of ITIL4 & P3O practices, and ensuring effective knowledge management and quality control across the program. I also manage resources, support users in accessing tools, and serve as the single point of contact for the program. Previously, I worked as a Program Coordinator at Atos, where I played a critical role in program coordination, quality management, and resource management, helping to establish PMO procedures and supporting new team members through training and mentorship. My earlier experience includes roles at FedEx and Amazon Web Services, where I contributed to project planning, risk assessment, and data center operations, respectively. My ability to manage complex projects, coupled with my strong communication skills in English and foundational knowledge of French, has consistently enabled me to deliver high-quality results across different IT environments.

Tech Stack

Project Management, ITIL, Resource Management

Experience

Been responsible for coordinating programs, ensuring quality management, and maintaining resource management across multiple projects.
Played a crucial role in developing and implementing PMO team procedures, ensuring that the teams have the necessary tools and frameworks to operate efficiently.
Responsible for creating and maintaining procedures and processes to manage knowledge effectively within the program, ensuring that critical information is available and accessible.
Regularly reported to clients on a weekly, monthly, and quarterly basis, providing updates on program progress, quality management, and resource allocation.
Managed the research and allocation of resources, working closely with hiring managers and HR teams to find the right employees for various projects.
Supported Project and Program Managers in planning, risk assessment, and ensuring the availability of necessary information for project steering committees.
Responsible for data center operations, including installation, resource allocation, and managing network and hardware troubleshooting, ensuring smooth operations within the data centers.

Employment history

IT Program Coordinator, Eviden July 2023 - Present

Managed project management, program coordination, quality management, and resource management for the European Commission.
Developed and implemented PMO team procedures, supporting basic tools and resource management.
Supported users in gaining access to internal and external tools/systems.
Drove PMO team practices using ITIL4 & P3O methodologies.
Created and managed knowledge management processes and procedures.
Reported program status and progress to clients on a weekly, monthly, and quarterly basis.
Managed resource research and maintained constant communication with hiring managers and HR for employee placement.

Program Coordinator, Atos December 2021 - June 2023

Coordinated program activities, including quality management and resource management.
Supported the building of PMO team procedures and the implementation of basic tools.
Provided user support for access to internal and external systems/tools.
Applied ITIL4 & P3O practices to guide PMO team operations.
Managed and created procedures for effective knowledge management.
Prepared and delivered detailed reports to clients on a regular basis.
Trained new joiners on IT basics, meeting protocols, and procedural guidelines.

Project/Program Management Office Analyst, FedEx July 2020 - November 2021

Supported Project & Program Managers in generating rolling plans for multiple projects.
Ensured the availability of information needed for the project steering committee.
Consolidated risks, issues, and mitigations, reporting them to Project Managers.
Assessed and managed risks with Program/Project Managers, tracking outcomes and ensuring alignment with planned outputs.
Drove best practice delivery in line with relevant policies and standards.
Coached and educated delivery teams on effective project delivery.

Data Center Engineer, FedEx June 2019 - June 2020

Executed installation, change, and closure projects on the data center floor.
Managed the allocation of resources within the data center, including rack space, power points, and network connections.
Handled asset management by controlling the Configuration Management Database from the data center perspective.
Assisted network, SSA, and Infosec teams with project and ticket completion.
Managed build materials and provided escort services for on-site personnel.
Maintained workload management in ticketing systems and adhered to best practices.

Data Center Operations Engineer, Amazon Web Services May 2018 - May 2019

Collaborated with various teams and local vendors to ensure smooth daily operations.
Created and maintained documentation for work, incidents, problems, and new issues.
Handled major incidents with global impact, focusing on hardware, electrical, and network troubleshooting.
Performed hardware and network replacements as part of data center maintenance.

Education history

AGH University of Science and Technology 2014 - 2016 Information Technology

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