Healthcare Business Analyst Resume Sample

• Managed delivery of healthcare apps following the identified business strategy and goals during the discovery process.
• Product backlog management and prioritization, considering business and users’ interests.
• Successfully delivered MVP of an early intervention app, securing external funding.
• Led maintenance and improvement of the family caregivers support app, following continuous discovery practices for defining strategy and addressing user feedback.
• Identified KPIs and developed dashboards for apps in B2C and B2B models for optimized performance tracking.
• Implemented an AI chat system that boosted the quality and productivity of healthcare providers’ work.

• Close collaboration with clients to understand their unique analytics requirements and deliver tracking systems crafted to business needs.
• Created business and technical requirements documentation and developed solutions for analytics implementation.
• Implementation of Google Analytics 4, Firebase Analytics, Google Tag Manager, Amplitude, Mixpanel, and HotJar for accurate and reliable data, enabling informed decision-making.
• Created a custom Power BI dashboard using data from GA4/BigQuery export and backend endpoints by defining custom measures that help tracking of key metrics and product insights.
• Visualizing data from multiple sources in Looker Studio ensuring a comprehensive view of product data and KPIs.

• Collaborated with stakeholders to identify and define functional requirements and product roadmap, ensuring alignment with key business goals.
• Ran thorough analysis of stakeholder’s requirements and translating them into product requirements.
• Developed diagrams to describe and lay out logical operational steps in the system.
• Managed product backlog during the development of web and mobile apps.
• Led the discovery and design process for a telehealth app’s MVP, resulting in a vital and user-friendly platform that gained traction in the Turkish market.
• Designed and implemented a dashboard monitoring the performance of all client’s apps and projects, providing real-time insights for technical and business teams to optimize the performance of their company apps.
• Successfully implemented appointment scheduling flow for a tele-health

• Performed system analysis, documentation, testing, implementation, and user support for platform transitions and maintenance.
• Offered consultancy and guidance to clients and developers, ensuring seamless integration with Point of Sale systems and driving continuous improvements of the e-commerce SaaS platform.
• Gathered stakeholders’ requirements for custom features, delivering tailored solutions that fulfilled clients’ specific business needs.
• Fostered strong client relationships and maintained their satisfaction throughout the project lifecycle.
• Implemented testing practices, leading to high-quality software releases and enhanced reliability of the e- commerce platform.

• Provided remote support & consultancy to international end-users.
• Analyzed and troubleshoot software & hardware issues, and network failures, timely escalations assurance.
• Ensured completed documentation of technical incidents.
• Delivered product training to end-users and new co-workers.