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Location

Poland

Rate

$25  / per hour

Years of experience

20+

About

As a Senior IT Manager with over 19 years of experience in the finance and technology sectors, I possess robust technical skills and a passion for disruptive technologies. My career has been marked by successful implementation of market-driven strategic programs and transformation solutions that enhance business operations. I excel in strategic thinking, process streamlining, team building, and leadership. I am committed to fostering effective relationships at all levels to align departmental goals with the company's vision. Some of my notable achievements include building and managing global delivery teams, effectively delivering multiple strategic projects and programs, and managing IT service delivery and transitions for various organizations. Throughout my career, I have held key roles such as Senior Development Manager, IT Manager, and Implementation Manager. At Genesis, I managed a dispersed backend delivery team and executed strategic company initiatives. During my tenure at Roche/Genentech, I built developer teams and led the design and transition of Genomics Platform services. At Credit Suisse, I led a team supporting the implementation of a global risk reporting platform. My experience also includes managing IT projects at Raiffeisen Bank and Eurobank Ergasias, where I implemented complex programs and ensured smooth transitions to operations. I hold advanced degrees in Finance & International Business and Quantitative Methods & Information Systems, along with certifications in PRINCE2, Agile Program & Project Management, and ITIL. Fluent in English and Polish, I am dedicated to driving IT excellence and business transformation.

Tech Stack

Management, Agile, Jira, MS Office, Oracle, Power BI, Project Management, SQL

Experience

  • Built and managed dispersed global delivery teams of up to 60 people, ensuring effective collaboration and successful project delivery across different geographies.
  • Effectively delivered multiple strategic projects and programs, aligning them with business goals and driving organizational transformation.
  • Managed the delivery and transition of new IT services for newly established banks, including tools for Collections Departments, Electronic Payments, and global reporting platforms servicing over 1000 users.
  • Designed and transitioned services for Global Brand Marketing and ICT solutions at the British Council, ensuring smooth implementation and operational readiness.
  • Built and led teams of developers and project managers at various organizations, fostering a collaborative environment and driving performance excellence.
  • Optimized organizational performance at Credit Suisse by championing business adoption of new IT systems and managing their transition to end-users.
  • Implemented a complex program consisting of 45 projects at Eurobank Ergasias, managing quality gates, timelines, cost requirements, and milestones, while providing regular updates to stakeholders.

Employment history

Senior Development Manager/Head of Backend Delivery, Genesis January 2022 - Present
  • Managing dispersed backend delivery team and developing relations with product owners and business based in Malta and Israel.
  • Planned and managed execution of casinos’ migration from external vendor as a strategic company initiative.
  • Coordinated with cross-functional teams to ensure seamless integration of backend systems with front-end applications.
  • Implemented agile methodologies to improve team productivity and project delivery timelines.
  • Developed and maintained project plans, schedules, and budgets, ensuring alignment with company objectives.
Senior IT Manager & Project Manager, Roche/Genentech (Contract - Avenga) January 2020 - December 2021
  • Building dispersed developers teams in Poland and Canada, and developing relationships with product owners in the US.
  • Served as a driving force in designing Genomics Platform services and managing their transition to operations.
  • Service Line Manager of Genomics Platform backend solutions services.
  • Introduced and improved IT processes within Genomics Platform (E2E testing, Service Acceptance Criteria Definition).
Service Design and Transition Manager, British Council (Contract) March 2020 - December 2020
  • Designed new business and technical services utilizing ITIL expertise.
  • Managed services transitions defining and negotiating support models design, business and technology ownership, and service levels definition.
  • Built and maintained relationships with Senior Business Stakeholders to facilitate delivery of any service improvements identified.
Implementation Manager/Vice President, Credit Suisse May 2016 - March 2019
  • Built and led a team of 11 experts in Poland and Zurich supporting implementation of Global Risk reporting platform.
  • Managed Service Acceptance Criteria for Global Credit Risk Platform.
  • Led the effort to rapidly implement a global (US, APAC & EMEA) Big Data reporting system across 5 Credit Suisse divisions.
  • Served as a driving force in optimizing organizational performance and delivering business transformation by championing business adoption of new IT systems and managing the transition to end-users.
  • Managed various business readiness tasks, from support processes setup, SLAs development, and user access management to post-deployment business checks.
IT PM’s Team Manager, Raiffeisen Bank December 2013 - April 2015
  • Created a new test factory department following the bank’s acquisition.
  • Leveraged ITIL practices to identify potential time, cost, and resource improvements.
  • Planned and monitored trial migration events, reported and provided regular updates to stakeholders and the Board.
IT Project Managers’ Team Manager/Programme Manager, Eurobank Ergasias July 2009 - November 2012
  • Built and managed a successful team of 11 Project Managers.
  • Ensured transition to operations of services delivered by new systems for newly created bank.
  • Implemented a complex program consisting of 45 projects, managing quality gates, timelines, cost requirements, and milestones, while providing regular updates to stakeholders.
  • Enabled strategic change management in a matrix organization by driving cross-functional collaboration with business division executives, identifying opportunities to align corporate and technical functions, and effectively managing stakeholders’ expectations.
  • Created an efficient workload estimation methodology for personnel on site.
Project Manager, Eurobank Ergasias September 2007 - July 2008
  • Managed E2E complex international projects and presented project status reports for budgets, resources, timelines, and other variables for critical initiatives, including bank data center relocation across Greece, Poland, and Romania.
  • Led system delivery and implementation for new bank in key areas: Collections, HR, Sales, Cards, and Acquiring.
Business Services Analyst, Electronic Data Systems/Hewlett Packard Enterprise Services January 2005 - August 2006
  • Managed a team of Developers and Analysts.
  • Created effective IT solutions for contracts, e-banking integration, infrastructure projects, and purchasing processes, and collaborated with senior management to manage contracting activities.
IT Consultant, Comarch March 2003 - December 2004
  • Led a team of Developers and Analysts on-site.
  • Managed multiple key ERP, BI, and CRM implementation projects across transportation, financial, and public sectors.

Education history

Aarhus School of Business, Denmark Master’s Degree in Finance & International Business
Warsaw School of Economics SGH, Poland Master’s Degree in Quantitative Methods & Information Systems
Royal Melbourne Institute of Technology, Australia Postgraduate in Information Systems
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