IT Specialist Resume Sample

• Providing L1 and L2 support for users in whole SMC CEE group in cooperation with international IT Helpdesk Team.
• Managing virtual environment – Hyper-V, Microsoft 365.
• Using AD, DHCP, Print Server in daily tasks.
• Using ticket systems in daily tasks – JIRA Service Management.
• Providing support for terminal users – Citrix.
• Working with DeskCenter Management Studio.
• Managing VoIP phone system 3CX.
• Taking part in solving security tickets – Cortex XDR, Zero Trust Analytics PlaYorm™.
• Maintaining daily backups for data/servers.
• Taking part in planning yearly IT budget for entire group.
• Ordering and configuring new equipment for people.
• Managing company’s mobile phones and telecommunication agreements.
• Taking part in creating company IT polices.
• Managing XESAR access control system.
• Providing in-side trainings for new employees – security, polices etc.
• Writing some small Python programs for data analysis.
• Updating and preparing IT documentation.

• Conducting comprehensive training sessions on Microsoft Office applications, ensuring participants gained practical skills and knowledge to effectively use the software in their daily tasks.
• Creating and updating training manuals, presentations, and online resources tailored to different levels of user proficiency, making complex IT concepts accessible to all participants.
• Collaborating with department heads and HR to identify the specific training needs of employees, designing customized training plans to address those needs.
• Assessing the effectiveness of training sessions through feedback surveys, tests, and performance metrics, using the data to improve future training programs.
• Offering individual coaching and support to employees who required additional assistance in mastering IT tools and software, ensuring no one was left behind.
• Regularly updating training content to reflect the latest developments in Microsoft Office and other relevant software, ensuring that the training remained current and effective.

• Providing L1 and L2 support for clients.
• Distribution and user support of proprietary seed labelling software – METKA.
• Providing DTP services for the clients.
• Providing ongoing support and troubleshooting for proprietary seed labeling software (METKA), ensuring seamless operation and quick resolution of technical issues.
• Monitoring and optimizing IT systems and software to improve performance, reduce downtime, and enhance the overall user experience.
• Managing desktop publishing (DTP) services for clients, including creating and editing digital documents to meet high-quality standards.
• Consulting with clients to understand their specific IT needs and offering tailored solutions for software, hardware, and system improvements.
• Implementing and managing regular data backup processes to ensure the integrity and security of critical client data, and providing disaster recovery solutions when necessary.

• Supporting system users in their daily work.
• Handling office equipment (printers, scanners).
• Support of Microsoft Windows XP, 7, 8, 8.1, 10 workstations running in the domain.
• Support of Microsoft Windows Server 2008 R2, 2016, 2019.
• Administration of services: Active Directory, Print Server, Hyper V, Group Policy.
• Administration of the UniFi wireless network system.
• Operation of the Postfix e-mail server (Linux).
• Basic operation of network equipment (Cisco switches).
• Operation of the Bitdefender antivirus system.
• Updating the Institute’s corporate website, the BIP page.
• Maintenance and purchase of domains.
• Purchase of IT equipment and maintenance of its register.
• Handling the Office for the Processing of Classified Information (ICT System Administrator)
• Ensuring that IT procedures are complied with.
• Planning the development of internal infrastructure.

• Updating customer contact details in the bank’s database to ensure accuracy and compliance with requests.
• Monitoring the dialer system to ensure smooth operation and timely customer outreach.
• Correcting data discrepancies and errors in customer records to maintain database integrity.
• Collaborating with other departments to ensure consistent and accurate customer information across systems.
• Preparing reports on data correction activities and dialer performance for management review.