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Location

Armenia

Rate

$10  / per hour

Years of experience

10+

About

I am a detail-oriented and diligent administrative professional with extensive experience in both customer support and office management. Throughout my career, I have successfully assisted executives across multiple organizational levels, ensuring smooth communication, coordination of schedules, and maintenance of office operations. My proficiency in tools such as Monday, Trello, MS Office, and Google Drive has allowed me to efficiently manage tasks, maintain accurate records, and execute projects ahead of deadlines. In my recent role as an Executive Assistant at McAfee Safety Analysis Company, I managed executive calendars, coordinated meetings, and supported HR and finance departments, ensuring seamless operation and compliance with company policies. As a Customer Support Specialist, I have three years of experience providing fast, accurate, and empathetic support to customers across various channels, including email, chat, and phone. I have collaborated with different departments to resolve customer issues, designed daily reports to enhance departmental processes, and consistently improved client satisfaction scores. My communication and problem-solving skills have been instrumental in addressing customer needs, leading to significant improvements in customer retention and overall satisfaction. With a background in office administration and customer service, I am committed to delivering high-quality support and contributing to the success of any organization I work with.

Tech Stack

Customer Service, Asana, Canva, Microsoft Excel, MS Office, Slack, Trello

Experience

  • Coordinated executive calendars, scheduled meetings, and handled communication between teams and external connections.
  • Provided fast, accurate, and empathetic customer support across various channels, including email, chat, and phone, resolving issues efficiently.
  • Organized office operations and procedures, managed correspondence, and maintained filing systems to ensure smooth office functionality.
  • Supervised a team of three office employees, ensuring tasks were completed accurately and on time.
  • Designed and prepared daily reports on worked cases and meeting outcomes to enhance departmental processes and communication.
  • Managed multiple tasks simultaneously, including updating resumes, drafting communications, and supporting HR and finance functions.
  • Led process improvement initiatives to enhance office efficiency and improve overall productivity within the organization.

Employment history

Executive Assistant, McAfee Safety Analysis Company August 2022 - May 2023
  • Performed administrative tasks according to Project Managers’ instructions, ensuring smooth communication between all relevant parties.
  • Served as the point of communication between the team and the organization’s external connections.
  • Created and defined the organizational chart of team members and their positions.
  • Executed meeting coordination, including generating calendar invitations and preparing reports.
  • Drafted communications, reviewed proposals, and amended corresponding files to match company standards.
  • Managed the executive calendar, including updating mail inboxes and arranging accommodations.
  • Supported HR with correspondence and the hiring filtering process, ensuring efficient onboarding of new team members.
Remote Customer Service Specialist, Nitro Bet September 2020 - December 2020
  • Distributed service information and resolved customer issues through various channels (tickets, emails, chats, and calls).
  • Collaborated with other departments to resolve customer issues and ensure no payment issues during the lockdown.
  • Designed daily reports on worked cases to enhance departmental processes.
  • Provided accurate and efficient customer support, helping to maintain customer satisfaction during challenging times.
Remote Customer Service Specialist, Talent Solutions Company January 2021 - August 2022
  • Established reports of daily tasks, needs, changes, and challenges after each shift.
  • Attended brainstorming meetings with the marketing and sales departments to promote the company’s services.
  • Worked with the accounting and finance department to resolve issues related to new online payment methods.
  • Communicated with internal departments and interacted with customers using various tools, including Intercom, Zadarma, and Slack.
Live Game Presenter, Bet Construct Company October 2016 - December 2019
  • Led several table games while assisting customers, ensuring an enjoyable and engaging environment.
  • Maintained an entertaining atmosphere by engaging players at tables and providing excellent customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs consistently.
  • Exceeded customer satisfaction by finding creative solutions to problems during live games.
Office Administrator, Innovative Petroleum Product Company February 2014 - February 2015
  • Maintained office services by organizing office operations, procedures, and controlling correspondence.
  • Designed the filing system and ensured the proper organization of documents and records.
  • Reviewed and approved supply requisitions, assigning and monitoring critical functions.
  • Coordinated internal affairs, arranged appointments, and managed communications with international visitors.
Customer Service Specialist, Bet Construct Company September 2019 - September 2020
  • Responded promptly to customer inquiries through various channels, including email, live chat, and tickets.
  • Continuously refined communication skills based on feedback to achieve better customer outcomes.
  • Designed daily reports on worked cases to improve departmental processes.
  • Improved client satisfaction scores by 20% within a year, leading to a 10% boost in customer retention.
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