Onboarding Specialist Resume Sample

• Developed and executed onboarding and implementation strategies for SaaS solutions.
• Served as the primary point of contact for clients during the onboarding process.
• Coordinated cross-functional teams, including sales, operations, and product.
• Implemented quality assurance processes to meet established standards.
• Maintained documentation of onboarding processes, including project plans and progress reports.
• Provided regular reports and presentations to stakeholders on project status and key metrics.

• Managed the onboarding process for B2B clients and ensured successful SaaS implementation.
• Acted as the first point of contact for client queries and provided subject expertise to the team.
• Developed repeatable processes and frameworks for onboarding clients.
• Trained clients on product updates, new releases, and enhancements via HubSpot and Google Suite.
• Managed supplier performance against SLAs, KPIs, and contractual terms.

• Led client relationship management and engagement via multiple channels.
• Recruited and managed team members, ensuring adherence to health and safety procedures.
• Provided weekly management reports and data analysis to directors.
• Coordinated smooth communication and liaison with clients during events.

• Drove brand growth, sales, and customer loyalty across business areas.
• Communicated brand value to sales teams and developed tools to support the selling process.
• Reported and measured the performance of marketing campaigns, assessing ROI and KPIs.
• Contributed to product development, pricing strategies, and new product launches.

• Improved team performance and VIP customer service standards.
• Maintained strong relationships with stakeholders and external suppliers.
• Accurately managed records and sensitive data in the Dealer Management System.
• Supported the development of CRM processes and customer service standards.

• Enforced safety and security measures at Heathrow Terminal 3.
• Coordinated with departments such as load control and turnaround operations.
• Managed baggage handling operations and ensured punctual task completion.
• Communicated with stakeholders and handled administrative tasks related to operations.

• Investigated flight disruptions and communicated with stakeholders using various systems.
• Managed multiple business accounts and handled high-profile customer cases.
• Assessed and interpreted case data to comply with EU regulations and meet deadlines.
• Processed and raised payments directly to clients and solicitors.