MBA Application Resume Sample

• Managed customer interactions and provided support for issue resolution.
• Responded to customer inquiries and handled complaints efficiently.
• Ensured high levels of customer satisfaction through effective communication and service.
• Collected customer feedback to identify areas for service improvement.
• Developed and implemented procedures to enhance service delivery.
• Trained staff to deliver excellent customer service.
• Assisted in the implementation of marketing programs.
• Contributed to operations management tasks.

• Responded to customer inquiries and provided assistance with various issues.
• Handled customer complaints and ensured prompt resolution.
• Maintained customer satisfaction through effective service delivery.
• Collected and analyzed customer feedback for service improvement.
• Supported the development of new customer service procedures.

• Led the execution of a business plan overhaul in the first year, resulting in a 35% annual revenue growth.
• Conducted market research in a challenging area to drive business growth.
• Managed daily operations, ensuring smooth and efficient workflow.
• Oversaw financial operations and ensured the profitability of the business.
• Implemented strategies to enhance customer experience and increase sales.

• Analyzed labor law and HR issues for client cases.
• Supported corporate compliance activities, including data protection and labor law.
• Attended corporate meetings and assisted in maintaining client relationships.
• Analyzed public tenders and drafted offers.

• Participated in a project-based internship focusing on financial and administrative tasks.
• Assisted in data analysis and report preparation.
• Supported various departments in meeting project goals.
• Applied and enhanced MS Office skills during daily tasks.