Location
PolandRate
Years of experience
10+About
As a seasoned Business Analyst with over a decade of experience, I am dedicated to enhancing operational efficiency and delivering robust business solutions. I have a strong background in application and production system support, business systems analysis, and process improvement. My expertise extends to testing, implementation, deployment, and requirements gathering, bolstered by skills in project management, data mining, analytics, and data visualization. My technical proficiency encompasses various operating systems, visualization tools, programming languages, and notations. I hold an IIBA-CCBA certification, reflecting my commitment to professional excellence. In my recent role as a Senior Business Systems Analyst at Petrosoft LLC, I successfully led multiple projects involving the elicitation of requirements, documentation, and the certification process for loyalty programs and integration solutions. My tenure at Propellers Studio involved documenting business processes and delivering an MVP for an in-house product development framework. At ATAN, I provided strategic advice and managed loyalty systems, significantly improving operational efficiency. My earlier roles at Philip Morris and Wrigley focused on systems support and user training, laying a strong foundation for my career in business analysis. I hold a Master's degree in Computer Science from Samara State Technical University, which has equipped me with the analytical and technical skills necessary for this field.Tech Stack
Business Analyst (BA), Data Analysis, MS Office, Project Management, SQLExperience
- Gathered and documented requirements for various projects, including AI assistants, self-checkout POS systems, and integration solutions for Shell Canada and Shell USA at Petrosoft LLC.
- Managed requirements life cycle for over 30 end-to-end features in Petrosoft products, improving user experience and meeting customer needs.
- Conducted market research, participated in UAT, and elicited requirements for new technologies and in-house product development at Propellers Studio.
- Integrated, tested, and implemented business solutions such as prepaid scratch card processing systems and loyalty information systems at ATAN.
- Created manuals and organized training sessions for end users, ensuring successful adoption of new business processes and technologies at both ATAN and Philip Morris.
- Designed and maintained report systems, saving significant time for gas station managers, and created presentations for sales and marketing teams at Philip Morris.
- Provided comprehensive support for server hardware, software, and user applications, ensuring network and data security, and managing end-user access at Wrigley and Infotrans.
Employment history
- Elicited requirements, participated in corpus gathering, analyzed customer feedback statistics for Artificial Intelligent Assistant.
- Researched the market, elicited requirements and participated in UAT for self-checkout POS for convenience store.
- Elicited requirements, provided documentation package and participated in certification process for Petrosoft Loyalty Host to Verifone Point of Sale.
- Elicited requirements, provided documentation package and participated in certification process for Petrosoft Loyalty Host certification to Gilbarco Passport Point of Sale.
- Conferred with clients to identify and document requirements for 3 integration solutions to Shell Canada and Shell USA, leading to solution implementation that met customers’ business needs.
- Isolated gaps, elicited requirements, presented solutions, and managed requirements life cycle for more than 30 End-to-End features in Petrosoft products ecosystem, improving user experience and meeting customer business needs.
- Documented existing business processes.
- Described requirements on existing business flows for in-house product development framework.
- Provided expertise for new technologies for in-house product development framework.
- Managed existing product development framework.
- Created manuals and mentored end users.
- Elicited requirements and delivered MVP for in-house product development framework.
- Provided advice on information systems strategy, management, and service delivery for gas stations with convenience stores.
- Participated in presenting proposals to management on loyalty solutions.
- Integrated, tested, and implemented prepaid scratch cards processing system and loyalty information system business solution.
- Partnered with technical resources, vendors, and management to support and enhance implemented business solutions.
- Created manuals, presentations, and organized trainings on revised business processes for end users.
- Designed, implemented, and maintained the report system for gas stations, saving 5 hrs/week for every gas station manager.
- Consulted sales and marketing customers by leveraging available software solutions.
- Created and reviewed systems documentation and manuals for end users, trained new salesforce employees.
- Designed new and reviewed existing reports, made presentations for sales and marketing customers.
- Supported server hardware and software and user applications.
- Maintained network and server backups.
- Managed end-user access to network resources.
- Responded to help desk tickets, emails, and phone calls.
- Trained new salesforce users.
- Provided support for server hardware and software.
- Maintained network and data security.
- Consulted and trained customers.
- Designed and supported the first company website.
Education history
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