Location
PolandRate
Years of experience
9About
With a strong background in customer service and SAP ERP systems, I bring over eight years of experience in supporting international clients, particularly in German-speaking markets. Currently, I serve as a Customer Service Agent with German at Advanced Power Solutions, where I efficiently manage sales orders in SAP, ensure seamless communication between clients and internal teams, and implement process improvements. Previously, I excelled as a Senior Customer Care Representative at Medtronic, where I played a key role in order management, troubleshooting, and cross-departmental collaboration. My language proficiency includes full professional fluency in German and a professional working level of English, backed by a Master's degree in German Studies from the University of Warsaw. My career is driven by a commitment to delivering exceptional service and continuous improvement in operational processes, ensuring client satisfaction at every step.Tech Stack
SAP ERP, Jira, Microsoft Teams, MS Office, Power BI, Salesforce, SlackExperience
- Managed and processed sales orders in SAP, ensuring accurate and timely entry of data for international clients.
- Collaborated with cross-functional teams to resolve order-related issues and enhance communication between departments.
- Provided high-level customer support via phone and email, addressing inquiries and resolving issues for German and English-speaking customers.
- Analyzed customer queries and tracked missing or backordered deliveries, ensuring prompt and efficient resolutions.
- Corrected and reviewed incorrect invoices, contributing to the accuracy of financial records.
- Implemented process improvements and contributed to the optimization of team performance and customer satisfaction.
Employment history
• Entered sales orders into SAP based on data faxed to the company.
• Acted as the first point of contact for German and English-speaking customers.
• Gathered missing documentation required by customers and addressed their queries.
• Monitored and tracked orders, resolving issues related to missing or backordered deliveries.
• Corrected and analyzed inaccurate invoices to maintain financial accuracy.
• Proposed and implemented improvements to optimize processes and team performance.
• Entered sales orders into SAP from German hospitals and stakeholders.
• Supported Order Entry team members, resolving issues and enhancing team efficiency.
• Served as the key contact between order entry, customers, and sales representatives.
• Collaborated daily with various departments, including Front Office, Sales Office, Master Data, and Inventory.
• Managed failed IDocs, updated address books, and conducted training sessions on these topics.
• Prepared and analyzed reports such as SDOE and BROT to track team performance.
• Identified and implemented process improvements to enhance overall efficiency.
• Provided phone and email support to eBay customers, handling a wide range of inquiries.
• Resolved customer issues and requests, ensuring a high level of customer satisfaction.
• Assisted in troubleshooting and resolving technical issues related to eBay platform usage.
• Managed customer accounts, updating information and processing requests for changes or corrections.
• Contributed to the development of FAQ materials to streamline customer support processes.
• Taught English and German languages to students, developing and delivering lesson plans.
• Assessed student progress and provided feedback to improve language skills.
• Prepared students for language exams and certifications, tailoring lessons to individual needs.
• Organized and conducted language workshops and group discussions to enhance conversational skills.
• Developed customized learning materials to address specific language challenges faced by students.
Education history
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