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Location

Germany

Rate

$24  / per hour

Years of experience

10+

About

A seasoned business development leader, I bring over 15 years of experience across diverse industries, including AI, telecommunications, e-commerce, and fashion technology. Currently serving as Head of Business Development/Partnerships at Twilio, I specialize in strategic planning, market analysis, and partnership development, focusing on AI-Voicebots and telecommunications. I have a proven track record of driving growth by leading sales teams, acquiring and retaining clients, and forging strategic partnerships with key industry players. Previously, I played a pivotal role as Business Development Manager for ZigZag Deutschland GmbH, where I led a team of 17, expanded the client portfolio by securing contracts with major brands, and introduced innovative solutions to optimize the returns management process. My experience extends to introducing AI-based technology to the European fashion industry at Flixstock and managing large-scale sales operations at Buybay B.V., where I spearheaded platform growth and sustainability initiatives. With a strong foundation in strategic planning, client engagement, and team leadership, I am passionate about leveraging technology to drive business innovation and success. Fluent in English and possessing basic knowledge of Spanish and French, I am well-equipped to navigate global markets and foster long-term business relationships.

Tech Stack

Salesforce, CRM, ERP, HTML, MS Office, Oracle, Photoshop, Sales Automation Software, Slack

Experience

  • Developed and implemented long-term business strategies across various industries, including AI, telecommunications, e-commerce, and fashion technology.
  • Led and motivated sales teams, consistently achieving and exceeding sales targets while expanding market presence in competitive sectors.
  • Established and nurtured strategic partnerships with key stakeholders, and successfully acquiring and retaining high-profile clients.
  • Conducted thorough market research to identify emerging trends, customer needs, and new business opportunities, driving informed decision-making.
  • Introduced innovative technologies, such as AI-based solutions, to new markets, enhancing operational efficiency and customer experience.
  • Demonstrated success in building, leading, and mentoring high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.
  • Led cross-functional projects, optimizing business processes, and managing complex operations, including contract acquisition, logistics, and supplier relations.
  • Navigated and expanded businesses in international markets, with a strong understanding of cultural nuances and global business practices.

Employment history

Head of Business Development, Twilio September 2023 - Present

• Developed and implemented long-term business development strategies to drive growth in the AIVoicebots and telecommunication sector.
• Conducted thorough market research to identify emerging trends, customer needs, and potential opportunities for AI-Voicebot solutions.
• Established and nurtured strategic partnerships with key stakeholders, including technology partners, clients, and industry leaders, to expand Twillio’s market presence.
• Led the sales team, setting targets, providing guidance, and motivating them to achieve and exceed sales goals for AI-Voicebot products and services.
• Developed and executed strategies to acquire new clients and retain existing ones, focusing on delivering exceptional value and building long-term relationships.
• Mentored and developed the business development team, fostering a culture of innovation, collaboration, and continuous improvement to achieve business objectives.

Business Development Manager DACH, ZigZag Deutschland GmbH January 2022 - September 2023

• Led and built up a team of 17 employees, fostering a collaborative and high-performance work environment.
• Personal meetings with clients inside the ZigZag warehouse in Ratingen (Germany), strengthening client relationships.
• Developed and executed targeted marketing and sales strategies to drive brand awareness and revenue growth in the DACH region.
• Established and maintained partnerships with new suppliers, agencies, and logistic companies to expand service offerings and improve operational efficiency.
• Successfully signed contracts with major brands such as Superdry, Asos, Boohoo, Bally, Elvent, Swarovski, kik, Betty Barclay Group, and Inditex Group (Zara), significantly increasing the client portfolio.
• Led initiatives to innovate and improve the returns management process, leveraging technology to enhance efficiency and customer experience.

Business Development Manager Europe, Buybay B.V. June 2021 - December 2021

• Market Introduction: Successfully introduced www.belugaauctions.com to the European Wholesale market, expanding the platform’s presence and user base.
• Client Engagement: Conducted personal meetings with clients inside the Buybay B.V. warehouse, fostering strong relationships and enhancing customer trust.
• Marketing and Sales: Developed and executed marketing and sales strategies to increase platform visibility and drive sales growth.
• Established and maintained cooperative relationships with new suppliers, ensuring a steady and diverse inventory of products.
• Identified and pursued new business opportunities to drive platform growth and revenue.
• Represented the company at industry events, trade shows, and conferences, building the brand’s reputation and networking with key stakeholders.
• Led various projects aimed at improving platform functionality and user experience, collaborating with cross-functional teams to achieve objectives.
• Promoted sustainability initiatives within the returns industry, highlighting the environmental benefits of the platform to stakeholders.
• Prepared detailed reports on business development activities, presenting insights and recommendations to senior management.

Partner, Snapfish April 2019 - June 2021

• Generated leads and conducted cold calling to prospective customers, expanding client base.
• Developed opportunities in target markets with the support of marketing initiatives.
• Nurtured and developed relationships with key customer accounts, ensuring high customer satisfaction and retention.
• Developed and implemented strategic plans to drive business growth and market penetration.
• Collaborated with the product development team to align offerings with market demands and client needs.
• Established a robust network of industry contacts,facilitating partnerships and collaborations

Business Development Manager Europe, Flixstock January 2018 - March 2019

• Augmented reality – Flixstock provides technology and services to streamline the process of shooting On-Model e-commerce imagery for the fashion and apparel industry.
• Introduction of AI based technology to the European (fashion) industry.
• Developed and executed strategies to penetrate new markets across Europe, focusing on introducing AI-based technology solutions to the fashion industry, which increased market share and brand awareness.
• Worked closely with clients to tailor AI technology solutions to meet their specific needs, ensuring alignment with their business goals and maximizing the impact of Flixstock’s offerings.
• Led negotiations with key stakeholders, securing favorable terms and conditions for new partnerships, ensuring long-term collaboration and mutual growth.
• Analyzed competitor activities and market conditions across Europe, providing insights to inform strategic decisions and maintain a competitive edge in the industry.

Managing Director, pattydoo GmBH January 2015 - June 2021

• Responsible for all financial projects and investments.
• Led a Team with 18 employees.
• Activities: E-Commerce optimization, CRM, Marketing Automation, Software Development, ERP, Usability.
• Oversaw the daily operations of the company, ensuring efficient processes and adherence to business objectives.
• Implemented strategic initiatives that optimized e-commerce performance, including website redesign and user experience improvements, leading to increased online sales and customer retention.
• Managed financial planning and budgeting, ensuring that resources were allocated effectively to support business expansion and operational needs. Built and maintained relationships with key suppliers and partners, negotiating contracts that secured favorable terms and enhanced the company’s product offerings.

Head of Sales, Medion January 2015 - June 2021

• Developed and executed comprehensive sales strategies that targeted both B2C and B2B markets, resulting in significant revenue growth and market penetration.
• Bought and sold the liquidations, overproduction, bankrupt stock, discounted lines or clearance goods.
• Led a sales team, providing training, guidance, and performance management to achieve and exceed sales targets consistently.
• Established and nurtured relationships with key clients and distributors, negotiating contracts that maximized profitability and ensured long-term partnerships.
• Analyzed sales data and market trends to identify opportunities for growth, adjusting sales tactics and strategies accordingly to stay competitive in the market.
• Collaborated with the marketing and product development teams to align sales efforts with product launches, ensuring successful market introduction and customer adoption of new products.

Managing Director, Vitol July 2008 - June 2021

• Bought and sold the liquidations, overproduction, bankrupt stock, discounted lines or clearance goods.
• Consultation of companies regarding a worldwide product search according to the requirements and specifications.
• Facilitated connections between manufacturers, service providers, distributors, and potential buyers, fostering strong business relationships and creating opportunities for collaboration.
• Organized and managed import/export processes, ensuring compliance with international regulations and efficient handling of logistics to streamline cross-border transactions.
• Managed all correspondence, maintaining clear and effective communication with stakeholders.
• Negotiated terms and prices with partners and cliets.
• Handled order and payment transactions, as well as necessary logistical activities.
• Planned and organized trade fairs, coordinating all aspects of participation.

Head of Marketing, Accenture May 2005 - December 2007

• Planned and organized the marketing budget, ensuring optimal allocation of resources to maximize ROI across all marketing activities.
• Managed and led the marketing team, overseeing recruitment, training, and performance management to drive team productivity and success.
• Conducted comprehensive competition analysis and market research, providing actionable insights to inform strategic marketing decisions and stay ahead of industry trends.
• Designed and developed the corporate brand identity, creating a cohesive and impactful visual and messaging strategy that enhanced brand recognition and loyalty.
• Redesigned the company’s web presence, improving user experience, increasing traffic, and boosting conversion rates through a more modern and responsive design.
• Executed Above and below the line marketing, online marketing, brand
and product advertisement.
• Organized and coordinated trade fairs, special events, and workshops, including detailed personnel planning to ensure successful execution.
• Optimized the online shop to improve user experience, increase sales, and enhance overall customer satisfaction through continuous updates and improvements.

Apprenticeship as management/sales assistant in IT-systems, OPITZ CONSULTING Gummersbach GmbH August 2001 - July 2004

• Organized and coordinated trade fairs and special events, ensuring all logistical details were managed efficiently, from planning to execution, to maximize brand exposure and customer engagement.
• Prepared and delivered impactful customer presentations, tailoring content to client needs and showcasing the value proposition of products and services to drive sales and build relationships.
• Set up and configured software applications, ensuring smooth deployment and integration with existing systems, and providing training to users for effective utilization.
• Conducted post-event analysis and reporting, assessing the success of trade fairs and special events to identify opportunities for improvement and measure ROI on marketing efforts.

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