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Location

Poland

Rate

$41  / per hour

Years of experience

24+

About

With extensive experience as an executive and consultant, I bring a wealth of knowledge in Lean Management and Six Sigma methodologies. Currently, as a Solution Consultant at Hilti Group, I conduct onsite consultations, assess customer needs, and develop optimized solutions. Previously, I served as a SaaS Consultant, performing onsite analyses, supporting product launches, and leading customer implementation and retention efforts. My role as Strategic ON!Track Implementation and Care Manager involved analyzing in-house processes, designing improvements, and managing an implementation team to address ongoing customer needs. My experience extends to international roles, such as SEA Sub Region Head of Tool Service, where I organized and developed a service network across Southeast Asia, ensuring compliance with business plans and driving international projects. As a Plant Manager in Poland, I managed a team of 75 employees, implemented Lean Management methodologies, and ensured optimal plant performance. Additionally, I have held positions as General Manager at GAM, S.A., overseeing business operations and contract negotiations, and as Logistics & Purchasing Manager at Ramirent Polska, managing logistics and procurement. My educational background includes a master's degree in Business Management and an Executive MBA.

Tech Stack

SaaS, Business Analyst (BA), Management

Experience

  • As a Solution Consultant at Hilti Group, conducted onsite consultations and assessments of customer business needs to develop optimized solutions.
  • Played the lead role in customer implementation and retention as a SaaS Consultant, ensuring successful onboarding and continued satisfaction.
  • As SEA Sub Region Head of Tool Service, organized and developed a comprehensive service network across Southeast Asia, ensuring high repair standards and compliance with business plans.
  • Managed a team of 75 employees and ensured optimal plant performance as Plant Manager in Poland, implementing Lean Management methodologies and supporting business goals.
  • Designed and implemented process improvements as Strategic ON!Track Implementation and Care Manager, providing training and developing solutions for ongoing customer needs.
  • As General Manager at GAM, S.A., supervised and controlled all business operations, including recruiting, training, motivating employees, and negotiating contracts.
  • Managed the logistics department and designed purchasing plans as Logistics & Purchasing Manager at Ramirent Polska, negotiating contracts with suppliers and managing transport and customs clearance.

Employment history

Solution Consultant, Hilti Group June 2023 - Present
  • Conducting onsite consultations and analysis with key decision makers at customers
  • Assessing customer business needs and developing customer-specific optimized solutions
  • Building proposals for customer-specific solution contracts and implementation plans
  • Researching new business prospects and working with sales teams to develop local strategies
  • Assisting in growing and supporting software and services with local, regional, and global partners
SaaS Consultant, Hilti Group June 2022 - June 2023
  • Performing onsite analysis and opportunity demonstration
  • Implementing proper solutions
  • Supporting the launch of new products, updates, and features to team members and customers
  • Acquainting customers with feature benefits and solution functionality
  • Working with sales teams on customer pre-selection
  • Leading customer implementation and retention
Strategic ON!Track Implementation and Care Manager, Hilti Group January 2018 - June 2022
  • Analyzing customers’ in-house processes
  • Designing and implementing process improvements
  • Providing training for customers’ staff
  • Managing an implementation team
  • Developing solutions for ongoing customer needs
  • Providing after-sales care
SEA Sub Region Head of Tool Service, Hilti Group November 2015 - December 2017
  • Organizing and developing a service network in Southeast Asia (Singapore, Malaysia, Indonesia, Vietnam, Thailand, Philippines)
  • Designing and executing development plans, investments, maintenance, and expenses plans
  • Preparing all required budgets and forecasts
  • Ensuring compliance with local, regional, and global business plans and budgets
  • Ensuring the highest repair standards across SEA
  • Driving international projects
  • Recruiting, training, and motivating employees
  • Maintaining optimal customer service levels
Plant Manager, Tool Service Center, Hilti Group June 2010 - November 2015
  • Managing a team of 75 employees, covering staffing, organizing and assigning tasks, training, motivation, and coaching/development
  • Ensuring optimal plant performance
  • Designing and implementing production processes
  • Providing support to all working teams
  • Supporting the operation team to implement business goals through Lean Management methodologies
  • Maintaining optimal customer service for internal and external customers
  • Ensuring compliance with budget
  • Driving cross-team projects
General Manager, General de Alquiler de Maquinaria, S.A. (GAM, S.A.) November 2007 - June 2010
  • General company management
  • Supervising and controlling all business operations
  • Recruiting, training, and motivating employees
  • Negotiating contracts with clients, business partners, and suppliers
  • Maintaining good relationships with customers and partners
  • Budget planning, monitoring, and execution
Logistics & Purchasing Manager, Logistics Department Director, Ramirent Polska 2000 - 2007
  • Managing logistics department
  • Designing and monitoring purchasing plans
  • Negotiating contracts with suppliers
  • Managing transport logistics
  • Contracting external services
  • Importing goods and executing customs clearance

Education history

University of Silesia in Katowice 1993 - 1997 Master's degree, Business, Management, Marketing, and Related SupportServices
WSB Academy 2020 - 2021 Postgraduate, Executive MBA
Banking and Finance Academy in Katowice 2006 - 2007 Postgraduate, English in Business
Karol Adamiecki University of Economics in Katowice 2005 - 2006 Postgraduate, Logistics, Materials, and Supply Chain Management
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