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Location

Poland

Rate

$23  / per hour

Years of experience

4+

About

With over a decade of management experience, I have developed a strong track record in business development, team leadership, and project management. Currently, as an Operations Manager at Testronic, I oversee the validation of new projects, ensuring they meet the highest standards of quality and efficiency. I also collaborate with Recruitment and Learning departments to attract and nurture top talent, manage critical internal processes for over 700 employees, and lead initiatives that have improved customer satisfaction and operational efficiency. My role involves vigilant monitoring of project hours and cost-saving measures, as well as addressing recruitment needs and supporting the Project Management team in delivering consistent service. In previous roles, I honed my skills in managing global teams, overseeing budgets, and building long-term partnerships with clients. At Lionbridge, I led cross-functional teams in testing, localization, and development for leading tech firms, ensuring financial accuracy and driving business development activities. Additionally, my technical background, which includes roles as a System Specialist and Administrator, has provided me with a deep understanding of IT infrastructures and cloud solutions, allowing me to bring a comprehensive, strategic approach to any organization I work with.

Tech Stack

Operations, Management, Project Management, Resource Management

Experience

  • Ensuring all new projects meet the highest quality and efficiency standards at Testronic.
  • Managing salary reviews, contract extensions, and other critical processes to optimize operational efficiency.
  • Attracting, developing, and nurturing top talent, ensuring the growth and capabilities of the team.
  • Leading to significant cost savings and maintaining budget accuracy.
  • Enhancing accountability and efficiency within the Project Management Team at Testronic.
  • Managing multiple teams in testing, localization, and development for leading tech firms at Lionbridge.
  • Fostering trust-based relationships with key clients and managing business development activities.

Employment history

Operations Manager, Testronic May 2022 - Present
  • Managed the validation of new projects, ensuring they meet quality and efficiency standards.
  • Oversaw the implementation of Customer Satisfaction (CSAT) surveys, increasing participation.
  • Collaborated with Recruitment and Learning departments to attract and develop top talent.
  • Handled salary reviews and contract extensions for 700+ employees to optimize operational efficiency.
  • Tracked project hours and identified discrepancies, leading to significant cost savings.
  • Identified recruitment needs for senior positions to elevate team capabilities.
  • Resolved issues and ensured consistent service delivery for the Project Management Team Leads.
Project Management Team Lead, Testronic June 2019 - April 2022
  • Provided leadership to the Project Management team, ensuring quality standards were upheld.
  • Developed an internal account auditing process to enhance accountability and efficiency.
  • Engineered a project status reporting tool to identify and report issues and risks early.
  • Established best practices and procedures for Quality Business Reviews (QBR).
  • Facilitated cooperation between departments and maintained long-term client relationships.
Global Production Manager, Lionbridge July 2011 - May 2019
  • Managed cross-functional teams specializing in testing, localization, and development for tech firms.
  • Oversaw project profitability, budgets, purchase orders, and invoicing to ensure financial health.
  • Spearheaded relationship management and business development with internal and external stakeholders.
  • Fostered long-term partnerships with key clients, ensuring their trust and satisfaction.
System Specialist, Hitachi Systems CBT S.p.A February 2008 - February 2011
  • Provided technical guidance for enterprise IT infrastructure development and troubleshooting.
  • Pioneered cloud migration and virtualization solutions for client technological advancement.
  • Engaged with diverse clients to offer customized IT solutions and improve system efficiency.
  • Ensured robust security and optimal performance of IT infrastructures for clients.
System Administrator, Test Srl March 2006 - January 2008
  • Installed and configured software, hardware, and network systems to ensure smooth operations.
  • Monitored system performance and addressed issues to minimize downtime and maximize productivity.
  • Implemented security protocols and efficiency enhancements to strengthen IT infrastructure.
IT Consultant, Freelance/Self-Employed October 1996 - March 2006
  • Provided IT consulting services for individuals and businesses, offering tailored solutions.
  • Leveraged expertise in diverse IT domains to optimize operational efficiency for clients.
  • Developed and implemented IT strategies for improving business processes and infrastructure.

Education history

Università di Pisa 1993 - 1996 Electrical and Electronics Engineering
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