Location
PolandRate
$8
/ per hour
Years of experience
7+About
I graduated with a Bachelor of Management degree from the Jagiellonian University in Cracow in 2022 and am currently pursuing a Master of Law at Jan Kochanowski University of Kielce. Over the past three years, I have gained valuable experience in customer service and office administration. My roles as a receptionist at Solid Security, SH&H, and Qubus Hotel have equipped me with excellent time management skills and a deep understanding of office management software, including MS Office and Comarch ERP Optima. I have been responsible for managing front desks, supervising document circulation, and providing professional customer service to business visitors and VIP guests. In addition to my professional experience, I am fluent in Polish, proficient in English at the C1 level, and have a B1 level proficiency in German, certified by the Goethe Zertifikat. My goal-oriented approach and strong organizational skills have been honed through various roles, including volunteering at the 51st Europeade Festival in Kielce, where I served as a personal interpreter for a music group from Belgium. I also hold a data protection specialist certification from the Think & Make Institute in Warsaw. My diverse experiences and academic background have prepared me to excel in dynamic and challenging environments.Tech Stack
MS Office, Customer Service, ERPExperience
- Overseeing the reception area, managing access control systems, and ensuring smooth operation at the Equal Business Park office building and Hostel Premium/Freedom.
- Delivering excellent customer service to business visitors, VIP guests, and hotel customers, including personal interpreter services at events.
- Managing and archiving important documents to ensure efficient office operations and compliance.
- Preparing and issuing invoices, and collaborating with accounting teams to maintain accurate financial records.
- Monitoring and reporting on sales performance, maintaining accurate statistics to support business operations.
- Assisting in marketing and sales efforts, including managing reservation systems and supervising hotel occupancy.
- Handling customer inquiries and communications effectively via phone and email, ensuring high levels of customer satisfaction.
Employment history
Receptionist, Solid Security
March 2021 – October 2021
- Managing the front desk at the Equal Business Park office building.
- Submitting timely reports and supporting the access control system.
- Supervising document circulation and archiving documents.
- Informing business visitors, VIP guests, and employees.
Receptionist, SH&H
October 2019 – October 2020
- Managing the front desk at Hostel Premium and Hostel Freedom.
- Providing professional telephone and email customer service.
- Issuing invoices and cooperating with the accounting department.
- Keeping statistics and creating sales reports.
- Selling organized tours in Cracow.
Receptionist, Qubus Hotel
April 2017 – March 2018
- Providing excellent customer service.
- Supervising document circulation and archiving documents.
- Managing the reservation system and supervising hotel occupancy.
- Issuing invoices to business guests.
- Cooperating with the marketing and sales department.
Volunteer, 51. Europeade
July 2014 – August 2014
- Performing preparatory work before and after the Europeade Kielce 2014 Festival.
- Serving as a personal interpreter guide for a music group from Belgium.
Education history
Jan Kochanowski University of Kielce
2022 - 2027
Master of Law
Jagiellonian University in Cracow
2019-2022
Bachelor of Management
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