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Location

Poland

Rate

$24  / per hour

Years of experience

5+

About

I am a Senior Customer Success Manager specializing in Digital Identity Verification at Regula. With over three years of experience at Regula, I manage customer success and business development for mobile and web solutions. My role involves promoting and implementing Regula Document Reader SDK, a sophisticated software capable of reading and validating over 10,000 types of ID documents on iOS and Android platforms. This technology is used by law enforcement, airlines, and various organizations to enhance customer satisfaction and reduce errors in document verification. My expertise lies in communicating effectively to ensure client needs are met and our solutions are seamlessly integrated into their operations. Prior to my current role, I worked as a Business Solutions Specialist at SolbegSoft, where I was responsible for finding new business opportunities, managing client relationships, and developing proposals. I also served as a Business Development Manager at R-Style Lab, focusing on building long-term customer relationships, generating leads, and negotiating sales contracts. My career began with a short stint as a Sales Assistant at Tates Craft LLC. I hold certifications in IT Sales and have a strong belief in effective communication as a key to success. Fluent in English and Russian, with working knowledge of Polish, French, and Spanish, I am passionate about leveraging technology to solve complex problems and drive business growth.

Tech Stack

Manager, Customer Relationship Management, Customer Service

Experience

  • Introducing and integrating a software capable of reading and validating over 10,000 types of ID documents on iOS and Android platforms.
  • Building and maintaining strong, long-term relationships with new and existing clients to ensure customer satisfaction and loyalty.
  • Researching organizations and individuals to find new opportunities and generate leads for business growth.
  • Developing quotes, proposals, and negotiating sales contracts to ensure adherence to legal guidelines and client requirements.
  • Offering technical guidance and consultancy to clients, emphasizing the use of advanced technology solutions for efficiency and effectiveness.
  • Attending exhibitions and conventions to meet potential partners, expanding the company's network and business reach.
  • Monitoring sales performance, setting goals, and reporting results to drive business development and achieve targets.

Employment history

Senior Customer Success Manager: Digital Identity Verification, Regula January 2022 - Present
  • Promoting and implementing Regula Document Reader SDK for automatic ID document processing.
  • Managing and retaining relationships with existing clients.
  • Providing technical consultancy on digital identity verification solutions.
  • Monitoring and reporting on customer success metrics and outcomes.
Business Development Manager: Mobile and Web Solutions, Regula January 2021 - Present
  • Developing new business opportunities and generating leads.
  • Preparing and negotiating sales contracts and proposals.
  • Building and maintaining long-term client relationships.
  • Attending industry events to meet potential partners and expand network.
Business Solutions Specialist, SolbegSoft August 2019 - January 2021
  • Researching organizations and individuals to find new business opportunities.
  • Managing and retaining relationships with existing clients.
  • Developing quotes and proposals for clients.
  • Preparing tender documentation and participating in client debriefs.
Business Development Manager, R-Style Lab April 2018 - August 2019
  • Building long-term relationships with new and existing customers.
  • Contacting potential clients to establish communication and arrange meetings.
  • Preparing sales contracts and negotiating to ensure adherence to legal guidelines.
  • Generating leads and seeking business development opportunities within defined sectors.
Sales Assistant, Tates Craft LLC June 2016 - August 2016
  • Assisting in sales operations and customer service.
  • Supporting inventory management and product displays.
  • Handling customer inquiries and resolving issues.
  • Participating in promotional activities and events.
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