Customer Success Specialist Resume Sample

– Worked with Account Manager to support pre-offer, offer, and contract management.
– Set up and maintained pricing data, managed price changes, and resolved pricing disputes.
– Provided support for Customer and Sales in resolving Deal Making issues.
– Acted as the resolution owner for customer complaints and communicated outcomes.
– Set up and amended Customer Master Data, including product listings and lifecycle management.
– Acted as Focal Point for sales contract management, customer escalations, and logistics issues.
– Led continuous improvement projects and coached junior Deal Management specialists.

– Specialized in services on the roads
– Checked and improved existing processes
– Implemented cross-country projects within the supported market
– Processed orders and updates for road devices within the required SLA
– Checked for legal compliance and completeness of incoming documents
– Facilitated contact between customers and 3rd party road services providers in Europe
– Taught and coached new joiners on all processes and subject

– Resolved customer requests received via all mediums according to agreed service levels and standards
– Provided assistance to customers in self-service mediums
– Serviced document requests
– Liaised between customers and other parties or stakeholders
– Handled a range of front-line customer inquiries within the agreed processes and ways of working
– Collaborated and built partnerships with different departments across the organization or with 3rd parties
– Took ownership for the resolution of key customer complaints and inquiries
– Resolved all errors/disputes preventing processing
– Processed rebill invoices for activities such as freight
– Calculated pricing data for month-end activity
– Generated key data reports for internal customers

– Wrote articles for a newspaper
– Conducted research on international relations topics.
– Assisted in organizing events and debates on international issues.
– Wrote and published articles and reports related to international affairs.
– Supported the coordination of communication between stakeholders and participants.
– Provided administrative support for various projects and activities.

– Managed the recruitment and assistance process for participants.
– Created activity plans for participants.
– Worked in international groups.
– Collaborated in team settings and applied motivation skills.
– Led a group of 24 people in the Polish-Lithuanian exchange fund.

– Cleaned and maintained guest rooms and public areas.
– Ensured all assigned rooms were well-stocked with necessary supplies.
– Reported any maintenance issues or safety hazards to the appropriate department.
– Changed linens, made beds, and replenished towels and toiletries.
– Followed company standards for cleanliness and guest service.
– Assisted with the laundry process, including washing, drying, and folding linens.
– Provided excellent customer service to guests, addressing any concerns promptly.