CIO – Resume Sample in PDF

• Bought in when the incumbent IT Director was leaving to provide business continuity whilst a permanent replacement is found
• Tasked with improving the HTA’s Cyber Security Processes in line with NHSX, NHS Digital DSPT (data security protection toolkit) to satisfy the Audit and Risk Committee that DSPT submission best practice was maximised
• Identified what was required to maximise productivity and improve ways of working in a pandemic environment
• Advising on strategic direction of Business Intelligence and data best practice
• Objectives were prepared and completed 4 months ahead of schedule

• Bought in by the Private Investors to set up the business and put in place all IT systems and operational processes
• Worked with the owners to obtain CQC licence to operate in private care
• Implemented operational governance & policies to ensure client safety and confidentiality including ISO27001 & 27032
• Setup and implemented cloud-based Patient Care and Workplace Management Solution to schedule and ensure client care plans and medication was carefully managed and monitored
• Implemented emergency response service ensuring healthcare workers responded quickly and took appropriate action
• Designed and built all IT services and applications in the cloud ensuring maximum autonomy with minimum overheads

• Bought in by the owners to deliver two major programs of work following auditor’s advice
• Carried out an overhaul of all IT systems, and implemented new security measures to ensure client confidentiality to ISO27001
• Implemented a digital by default program of work as 75% of clients were public sector organisations

• Bought in by Private Equity (Inflexion) and the CEO to look at all areas within the business and to deliver a strategic roadmap that will allow CCP to grow exponentially focusing on Digital and IT
• Delivered new web site focused on PPC/SEO and social media advertising, increasing hit rate by 50% in 2 months
• Put in place Change control/Security and governance policies to minimise previous rogue development practises
• Outsourced development of CCP applications to MS Dynamics 365 due to aggressive growth and current system issues
• Moved legacy systems to Azure to alleviate existing systems issues whilst a new solution was being developed
• Outsourced our IVR, Call Centre Web and Mobile payment offering to become truly PCI/DSS compliant
• Proposed a managed print solution that would save CCP in excess of £1m over 3 years
• Introduced Virtual Reality solution for discovery of new client sites sales improved by 30% in 2 months

• Bought in by the CEO to re-align the IT Department with the business and focus on an overarching IT Strategy that meets the needs of the BMA members (Consultants/Doctors/juniors)
• Implemented a COBIT ITSM framework to provide a clear sense of focus and governance
• Took control of all isolated projects and associated budgets to deliver an integrated solution across the organisation
• Identified cost savings in excess £1.5m in IT costs alone in 3 months
• Reorganised the IT department so that it was more agile in its ability to deliver projects
• Carried out a major Cyber Security exercise to minimise and mitigate the loss of highly sensitive data

• Bought in by the CTO to provide technical and commercial advice for developing and building portable schools in war zones
• Created blueprints for design and deployment of technology providing learning material for children in war zones
• Implemented Unified Communications for global collaboration and reduction in travelling costs

• Engaged by the owners to overhaul the IT department and develop cutting-edge solutions for clients.
• Quickly established service level agreements, policies, and procedures that improved the effectiveness and efficiency of the IT department.
• Performed a comprehensive security assessment, successfully implementing ISO27001 and GDPR compliance in just one month.
• Created and deployed an online booking system within two months, allowing clients to conveniently buy parking permits.
• Engineered and implemented a high-density 3G/4G Wi-Fi network for Sainsbury’s, ECP’s largest client.
• Planned and executed the upgrade of IoT management systems, transitioning them to AWS and saving £60,000 annually.
• Implemented the KANBAN approach using JIRA, and set up governance protocols for code management, testing, and quality assurance.

• Engaged by the owner to oversee the sale of the Digital Agency and manage the transition of the niche Publishing Arm to the US market.
• Oversaw a budget of £2 million in capital expenditures and had full profit and loss accountability for £15 million, with a goal of achieving 20% growth in 12 months.
• Successfully recruited and built a team of 30, comprising software developers, designers, and IT support personnel based in the United States.
• Implemented cloud-based solutions for clients, primarily using OS365, Azure, ERP, and CRM technologies.
• Adopted and implemented industry best practices to improve user experience and interface design, fostering greater client satisfaction and loyalty.

• Directed the formulation and implementation of a comprehensive 5-year IT strategy, overseeing all aspects of IT operations.
• Supervised a £15 million company relocation, achieving a £250k reduction in IT capital expenditure and a £1 • Managed the relocation of the company with a budget of £15 million, resulting in a £250k reduction in IT capital costs and overall savings of £1 million.
• Introduced the ITIL framework to standardize and improve the delivery of IT services and ensure adherence to best practices.
• Provided essential IT services and customized applications to support the operations of seven independent departments within IIED.
• Set up a resilient, around-the-clock IT infrastructure to maintain continuous global connectivity to critical applications.
• Contracted external development for CRM and SharePoint, consolidating and transitioning legacy databases to a cloud-based platform.
• Designed and executed a professional development program for all IT personnel, with direct management responsibility for four staff members.

• Engaged by the MD to design and implement customer-focused services and solutions aimed at enhancing the company’s market presence and reputation.
• Acted as the primary liaison for clients, advocating for our services and offering expert advice on IT best practices and technical solutions.
• Managed the hiring process for all technical positions, successfully assembling a team of 35 skilled IT professionals.
• Provided a range of digital solutions, including e-commerce platforms, SEO strategies, and PPC campaigns, tailored to meet the needs of retail and other industries.
• Introduced new mobile services, technical support, consultancy, and software development offerings, resulting in a 20% increase in profitability.
• Successfully bid for and delivered a significant £1.5 million digital project for BP, showcasing the company’s capabilities.
• Provided consultation and implementation services for ERP systems, Big Data solutions, and Business Intelligence tools to clients on an international scale.

• Delivered executive IT leadership and strategic consulting, ensuring the alignment of technology initiatives with business objectives.
• Acted as the primary point of contact for clients, fulfilling roles such as Interim IT Director, Chief Technology Officer, and Chief Information Officer to address their technology needs.
• Defined and executed comprehensive IT strategies and technology roadmaps, ensuring they met the evolving needs of the business.
Partnered with Coca Cola to explore and evaluate the potential of using 3D advertising technologies in cinema settings.
• Developed and implemented cutting-edge digital point-of-sale systems for major clients such as Sainsbury’s and McDonald’s, enhancing their customer engagement.
• Collaborated with the CIO of Egg Plc to facilitate the company’s divestment from Prudential, successfully reducing costs by £3 million.
• Conceptualized and executed the implementation of a pioneering municipal Wi-Fi/WiMAX network solution for Maidstone Council, providing innovative connectivity services.

• Managed worldwide strategic technology and e-commerce initiatives, ensuring alignment with Insight plc’s overarching business objectives.
• Elevated to Vice President to lead the transformation of IT operations for the largest global reseller, driving improvements and efficiency for a company generating over $4 billion in revenue.
• Developed and deployed an advanced logistics and warehousing solution for the European market, efficiently managing the daily shipment of more than 350,000 products.
• Planned and executed the setup of a state-of-the-art call center, integrating top-tier VoIP technologies to support over 1,000 users.
• Oversaw the successful migration of essential global systems, resulting in increased system reliability and a significant improvement in profit margins by more than 3%.
• Developed key partnerships with industry leaders like Microsoft, Cisco, and HP, enabling the delivery of Software as a Service solutions that boosted revenue by £10 million in just six months.

• Directed all aspects of IT, technology strategy, and change management efforts, ensuring seamless integration and alignment with business goals.
• Selected as Chief Technology Officer to engage closely with venture capitalists, facilitating the business’s restructuring and ensuring strategic alignment.
• Promoted and established an Agile working environment, optimizing the development and operation of a Pan-European B2B2C IT trading platform.
• Supervised the handling of 2,000,000 product SKUs across 9 languages, ensuring accurate daily tracking and maintenance of 18,000 web pages.
• Developed and successfully marketed a price comparison tool that was integrated into the systems of leading hotel chains, car rental companies, and supermarkets such as Tesco and Hertz.

• Managed and directed IT services throughout the Europe, Middle East, Africa (EMEA), and Former Soviet Union (FSU) regions, ensuring seamless and efficient technology support for ITS under Inchcape plc.
• Appointed to the role of Regional IT Director with the primary responsibility of delivering crucial IT support and services to international offices, ensuring operational continuity and effectiveness.
• Directed the transformation of the internal IT department, converting it from a reactive support role into a proactive, cost-effective operational unit, enhancing overall efficiency and service quality.
• Negotiated and established comprehensive global support contracts, aimed at maintaining robust IT infrastructure and ensuring reliable service delivery across all regions.
• Successfully developed and deployed SaaS projects tailored to the needs of a high-value client portfolio, which included industry giants such as Shell, Exxon, Elf, and Sasol, ensuring their technological needs were met with innovative solutions.

• Directed all facets of IT and technology strategy to support Acclaim Entertainment’s business growth and transformation initiatives. Ensured alignment of technological solutions with the company’s objectives, driving innovation and seamless integration across operations.
• Established and managed a highly reliable and continuously operational IT infrastructure to support the extensive digital content library. This included the oversight of server management, network optimization, and storage solutions to ensure consistent, high-performance access to digital assets.
• Exercised full financial stewardship over the IT department’s budget of over £14 million. Responsibilities included meticulous planning, procurement processes, and control of expenditures, ensuring optimal allocation of resources and cost efficiency.
• Spearheaded the end-to-end development process for a cutting-edge online digital platform. Collaborated with cross-functional teams to define specifications, design user interfaces, and implement software solutions that were pivotal in driving Acclaim Entertainment’s long-term growth.
• Headed the acquisitions division, orchestrating the identification, evaluation, negotiation, and integration of more than 40 global buyouts within a 17-month timeframe. This strategic initiative significantly expanded Acclaim Entertainment’s global presence and diversified its business portfolio.

• Managed 30 development teams focused on meeting high street driven deadlines for the gaming industry, ensuring timely and successful delivery of projects.
• Coordinated efforts across multiple development teams, fostering collaboration and efficient workflow to meet project goals and objectives.
• Oversaw the IT infrastructure for European operations, ensuring stability, reliability, and scalability to support the company’s growth and project demands.
• Developed and implemented technology strategies to enhance operational efficiency and support the company’s gaming projects and initiatives.
• Managed budgetary allocations and resource planning for IT projects, ensuring optimal use of funds and resources to deliver high-quality outcomes.