Location
PolandRate
Years of experience
20+About
With over 20 years of experience in banking and financial services, I have developed a strong expertise in operations, process improvement, and team leadership. Currently serving as Group COO at SoftBank Group, I manage operations, debt collections, IT, and project management across multiple international locations. I have a proven track record of leading large-scale IT migrations, implementing core banking systems, and driving operational efficiency through centralized banking operations. My previous roles include Deputy CEO and COO, where I successfully led cost-saving initiatives, launched innovative technologies, and oversaw legal and operational mergers. Fluent in Polish, English, and Russian, I have worked in diverse markets and led teams through complex transformations, contributing to sustainable growth and enhanced performance. My certifications in Microsoft SQL Server and project management complement my operational leadership skills.Tech Stack
ERP, CRM, Google Analytics, Jira, Marketing, MS SQL, Oracle, Power BI, Project Management, ServiceNow, WorkdayExperience
- Led large-scale IT migrations and implemented core banking systems across multiple financial institutions.
- Managed operations, debt collections, IT, and project management for international banking groups.
- Achieved cost savings of over $1.48 million by centralizing banking operations and automating processes.
- Oversaw legal and operational mergers, ensuring smooth transitions and integration of systems.
- Launched new technologies, including mobile banking apps, E-PINs, and backup data centers.
- Automated over 70% of inbound traffic in customer service contact centers, improving efficiency.
- Managed full scope of bank operations, including front, middle, and back-office functions, as well as debt recovery processes.
Employment history
• Managed operations, debt collection, IT, and project management across multiple international markets.
• Led online consumer finance, debt collection, and non-performing consumer loan purchasing operations.
• Oversaw financial services and fintech solutions to improve operational efficiency and profitability.
• Developed strategies for operational scalability and process optimization.
• Managed IT, card processing, contact center, back-office operations, and project management office.
• Led the migration of retail clients and products into a unified IT platform.
• Implemented a new credit card platform and launched mobile banking apps.
• Led the operational merger with Bank Renaissance Credit and relocated the data center from Donetsk.
• Managed full scope of bank operations, including front, middle, and back-office functions.
• Led debt recovery processes, including pre-collection, soft/hard collections, and sale of distressed portfolios.
• Supervised IT functions, including project office, development, and IT security.
• Introduced performance and change management principles across operations.
• Managed daily banking operations, including customer service, back-office processes, and credit operations.
• Led process improvements that enhanced service efficiency and reduced operational costs.
• Implemented new technology solutions to support banking operations.
• Conducted performance reviews and developed training programs for staff to improve service quality.
• Supervised telemarketing operations and managed a team of customer service representatives.
• Developed strategies to improve customer engagement and retention.
• Implemented performance tracking and reporting systems to enhance productivity.
• Created incentive programs that increased team motivation and performance.
• Managed multiple marketing and customer service projects, ensuring timely delivery and performance targets.
• Developed project plans and coordinated cross-functional teams.
• Implemented process improvements to optimize service delivery and client satisfaction.
• Led the successful execution of national campaigns, increasing brand visibility and customer acquisition.
Education history
“80+ clients have experienced exceptional results from our IT recruitment and software development services.”
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