Location
UkraineRate
Years of experience
2+About
As an experienced Customer Service Professional with over two years in various customer-facing roles, I have honed exceptional communication and interpersonal skills, along with strong computer literacy. I excel in delivering top-notch customer experiences, efficiently handling inquiries, resolving issues, and maintaining positive customer relationships. My ability to complete tasks promptly and ensure customer satisfaction at every interaction is well-documented. My key areas of expertise include troubleshooting, relationship-building, multitasking, technical proficiency, conflict resolution, product familiarity, team collaboration, and proactivity. Currently, I serve as a Front Desk Receptionist at Solid Security, where I greet visitors, verify identities, monitor facility access, and respond to emergencies. Previously, I worked as a Front Desk Officer at Bed&Bath Kazimierz Apartments, ensuring excellent customer service during guest check-ins and check-outs, managing reservations, and resolving guest complaints. Additionally, as a Customer Service Representative at Data Call, I provided exceptional customer support through various communication channels, documented interactions in the CRM system, and collaborated with other departments to ensure seamless customer experiences. My educational background includes a Bachelor of Applied Science in Dentistry from Wyższa Szkoła COSINUS.Tech Stack
Customer Service, Service DeskExperience
- Greeting visitors and providing direction and assistance as a Front Desk Receptionist at Solid Security.
- Verifying visitor identity and purpose of visit, and issuing visitor badges at Solid Security.
- Monitoring and controlling access to the facility and enforcing security policies at Solid Security.
- Responding to emergency situations and security alarms at Solid Security.
- Handling guest check-ins and check-outs efficiently, processing payments, and verifying guest information as a Front Desk Officer at Bed&Bath Kazimierz Apartments.
- Providing exceptional customer service by promptly responding to inquiries and resolving issues via phone, email, and live chat as a Customer Service Representative at Data Call.
- Collaborating with other departments such as sales, technical support, and logistics to ensure seamless customer experiences and timely resolutions at Data Call.
Employment history
- Greet visitors and provide them with direction and assistance as needed.
- Verify visitor identity, purpose of visit, and issue visitor badges.
- Monitor and control access to the facility.
- Enforce security policies and procedures.
- Respond to emergency situations and security alarms.
- Manage security systems, including CCTV and access control.
- Complete administrative tasks, such as answering phones and processing paperwork.
- Greet guests warmly as they arrive, providing a positive first impression and ensuring excellent customer service.
- Handle guest check-ins and check-outs efficiently, processing payments, and verifying guest information accurately.
- Respond promptly to guest inquiries and requests, providing information about hotel facilities, services, and local attractions.
- Manage reservations and room assignments, ensuring that guest preferences are accommodated whenever possible.
- Resolve guest complaints and issues promptly and professionally, striving to exceed guest expectations and ensure a memorable stay.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues via various communication channels such as phone, email, and live chat.
- Demonstrated product knowledge and expertise to effectively address customer concerns and provide accurate information about products or services.
- Documented customer interactions, inquiries, and resolutions in the CRM system to maintain accurate records and facilitate follow-up if needed.
- Collaborated with other departments such as sales, technical support, and logistics to ensure seamless customer experiences and timely resolutions.
- Proactively identified opportunities to improve processes, products, or services based on customer feedback and escalated complex issues to higher-level support teams when necessary.
Education history
“80+ clients have experienced exceptional results from our IT recruitment and software development services.”
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