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Location

Ukraine

Rate

$8  / per hour

Years of experience

2+

About

As an experienced Customer Service Professional with over two years in various customer-facing roles, I have honed exceptional communication and interpersonal skills, along with strong computer literacy. I excel in delivering top-notch customer experiences, efficiently handling inquiries, resolving issues, and maintaining positive customer relationships. My ability to complete tasks promptly and ensure customer satisfaction at every interaction is well-documented. My key areas of expertise include troubleshooting, relationship-building, multitasking, technical proficiency, conflict resolution, product familiarity, team collaboration, and proactivity. Currently, I serve as a Front Desk Receptionist at Solid Security, where I greet visitors, verify identities, monitor facility access, and respond to emergencies. Previously, I worked as a Front Desk Officer at Bed&Bath Kazimierz Apartments, ensuring excellent customer service during guest check-ins and check-outs, managing reservations, and resolving guest complaints. Additionally, as a Customer Service Representative at Data Call, I provided exceptional customer support through various communication channels, documented interactions in the CRM system, and collaborated with other departments to ensure seamless customer experiences. My educational background includes a Bachelor of Applied Science in Dentistry from Wyższa Szkoła COSINUS.

Tech Stack

Customer Service, Service Desk

Experience

  • Greeting visitors and providing direction and assistance as a Front Desk Receptionist at Solid Security.
  • Verifying visitor identity and purpose of visit, and issuing visitor badges at Solid Security.
  • Monitoring and controlling access to the facility and enforcing security policies at Solid Security.
  • Responding to emergency situations and security alarms at Solid Security.
  • Handling guest check-ins and check-outs efficiently, processing payments, and verifying guest information as a Front Desk Officer at Bed&Bath Kazimierz Apartments.
  • Providing exceptional customer service by promptly responding to inquiries and resolving issues via phone, email, and live chat as a Customer Service Representative at Data Call.
  • Collaborating with other departments such as sales, technical support, and logistics to ensure seamless customer experiences and timely resolutions at Data Call.

Employment history

Front Desk Receptionist, Solid Security December 2023 - Present
  • Greet visitors and provide them with direction and assistance as needed.
  • Verify visitor identity, purpose of visit, and issue visitor badges.
  • Monitor and control access to the facility.
  • Enforce security policies and procedures.
  • Respond to emergency situations and security alarms.
  • Manage security systems, including CCTV and access control.
  • Complete administrative tasks, such as answering phones and processing paperwork.
Front Desk Officer, Bed&Bath Kazimierz Apartments October 2023 - December 2023
  • Greet guests warmly as they arrive, providing a positive first impression and ensuring excellent customer service.
  • Handle guest check-ins and check-outs efficiently, processing payments, and verifying guest information accurately.
  • Respond promptly to guest inquiries and requests, providing information about hotel facilities, services, and local attractions.
  • Manage reservations and room assignments, ensuring that guest preferences are accommodated whenever possible.
  • Resolve guest complaints and issues promptly and professionally, striving to exceed guest expectations and ensure a memorable stay.
Customer Service Representative, Data Call March 2020 - March 2021
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues via various communication channels such as phone, email, and live chat.
  • Demonstrated product knowledge and expertise to effectively address customer concerns and provide accurate information about products or services.
  • Documented customer interactions, inquiries, and resolutions in the CRM system to maintain accurate records and facilitate follow-up if needed.
  • Collaborated with other departments such as sales, technical support, and logistics to ensure seamless customer experiences and timely resolutions.
  • Proactively identified opportunities to improve processes, products, or services based on customer feedback and escalated complex issues to higher-level support teams when necessary.

Education history

Wyższa Szkoła COSINUS 2023 - 2024 Bachelor of Applied Science - BASc, Dentistry
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