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Location

Romania

Rate

$12  / per hour

Years of experience

6+

About

I hold a Bachelor's Degree in Electrical Engineering and Computer Science from Brasov, along with a Diploma in Multimedia Design obtained in Denmark. My educational background has equipped me with strong technical skills, particularly in Adobe software such as Photoshop, Premiere, and Lightroom, as well as proficiency in CRM systems and Microsoft Office tools. Over the years, I have accumulated diverse professional experience, spanning from photography and multimedia design to client service and banking. My role as a freelancer photographer for over six years allowed me to hone my creative skills, while my time as a call center agent and intellectual property specialist provided me with valuable experience in customer service and office management. In my recent roles, including working at Dennemeyer as an Intellectual Property Specialist and Raiffeisen Bank as a Call Center Agent, I further developed my expertise in managing client relationships and resolving technical and financial issues. My experience in advertising, client service, and banking has given me a well-rounded skill set, enabling me to adapt to various professional environments. In addition to my technical abilities, I am passionate about cooking and traveling.

Tech Stack

Customer Relationship Management, Adobe Suite, InDesign, MS Office

Experience

  • Worked as a freelance photographer for over six years, specializing in advertising and media, where I developed strong skills in Adobe Photoshop, Lightroom, and photography.
  • Managed customer inquiries, resolving technical and financial issues over the phone, and providing excellent client service for nearly two years.
  • Performed office and back-office tasks related to intellectual property management, including the use of Microsoft Outlook and CRM systems.
  • Provided technical support and resolved customer issues in the IT and telecom sectors, ensuring high levels of customer satisfaction.
  • Addressed and solved technical and financial problems for clients in the media and internet sectors, showcasing my problem-solving skills.
  • Acquired and applied advanced skills in Adobe Premiere, Photoshop, Indesign, and Lightroom, further enhancing my expertise in photography and multimedia design.
  • Gained valuable administrative experience in various roles, including managing client relationships, handling communications, and performing secretarial duties.

Employment history

Intellectual Property Specialist, Dennemeyer November 2022 - February 2023
  • Managed office and back-office tasks related to intellectual property law.
  • Utilized Microsoft Outlook and CRM systems to manage client relationships and communications.
  • Coordinated with various departments to ensure the smooth processing of intellectual property matters.
  • Handled sensitive information with confidentiality and professionalism.
Call Center Agent, Raiffeisen Bank October 2019 - August 2021
  • Responded to customer inquiries and provided technical and financial support over the phone.
  • Resolved a wide range of customer issues, ensuring high levels of satisfaction.
  • Processed financial transactions and provided information on banking products and services.
  • Maintained accurate records of customer interactions in the CRM system.
Freelancer Photographer, Stefan Photography January 2014 - March 2020
  • Worked as a freelance photographer specializing in advertising and media.
  • Utilized Adobe Photoshop, Lightroom, and other design tools to edit and enhance images.
  • Collaborated with clients to understand their vision and deliver high-quality photographic content.
  • Managed all aspects of photography projects, from planning to final delivery.
Call Center Agent, RCS RDS October 2017 - December 2017
  • Provided technical support and resolved customer issues in the IT and telecom sectors.
  • Answered incoming calls and assisted customers with various technical problems.
  • Documented all customer interactions in the CRM system for future reference.
  • Ensured a positive customer experience by resolving issues promptly and efficiently.
Call Center Agent, E-value July 2017 - October 2017
  • Answered phone calls and provided support for technical and financial issues.
  • Assisted customers with troubleshooting and resolving problems related to media and internet services.
  • Maintained detailed records of customer interactions and solutions provided.
  • Worked to ensure customer satisfaction by addressing concerns and providing clear solutions.
Photographer, Fotostudio422 February 2016 - May 2016
  • Worked as a photographer, focusing on education, training, and art-related projects.
  • Developed advanced skills in Adobe Premiere, Photoshop, Indesign, and Lightroom.
  • Captured high-quality images for various projects, ensuring alignment with client expectations.
  • Managed the entire photography process, from shooting to post-production editing.

Education history

Electrica si Stiinta Calculatoarelor 2016 - 2021 Bachelor's degree in IT
Erasmus Exchange The Hague University of Applied Science 2016 - 2021 Bachelor's degree Photography and Internet marketing tools
International Business Academy 2014 - 2016 Undergraduate in Multimedia-design
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