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Location

Poland

Rate

$40  / per hour

Years of experience

10+

About

I bring over a decade of expertise as a Product Manager and Team Leader, specializing in the comprehensive lifecycle management of digital banking and insurance products. My career is marked by a relentless focus on aligning vision with execution, from crafting strategic roadmaps to overseeing final product implementations. I am adept at Agile methodologies such as Scrum and Waterfall, as well as Lean Software Development and Kanban, ensuring efficient project delivery while optimizing usability based on rigorous data analysis and user feedback. My leadership style centers on fostering a culture of trust, support, and empathy within teams, driving collaboration across diverse stakeholders including international clients, UX specialists, and senior management. Currently, I lead the development of a cutting-edge workflow application designed to streamline processes and enhance functionality for both existing and new customer segments. This role demands proactive roadmap management, continuous innovation, and close collaboration with global teams to meet rigorous market standards. By integrating advanced technologies like Machine Learning and AI into decision engines, I ensure our solutions not only meet but exceed customer expectations, driving business growth and enhancing user satisfaction. Backed by a robust educational foundation in Economics and supplemented by certifications including PRINCE2 Foundation and Enterprise Architect, I bring a holistic approach to product management that balances technical acumen with a passion for innovation and customer-centric solutions.

Tech Stack

Business Analyst (BA), AI, Figma, Google Analytics, Jira, Machine Learning

Experience

  • Managed end-to-end development of 30+ B2C/B2B digital products, from inception to deployment, ensuring strategic alignment.
  • Led teams with a focus on trust and support, mentoring in Agile practices and achieving project goals.
  • Developed and executed strategic product roadmaps, driving innovation and enhancing product functionality.
  • Collaborated cross-functionally with international clients, UX/UI teams, sales, and senior management to meet market demands.
  • Implemented Machine Learning and AI to optimize decision engines, improving application efficiency.
  • Utilized data analytics and customer feedback to continuously enhance product usability and performance.
  • Ensured regulatory compliance and managed software development risks effectively.

Employment history

Product Manager, Self Learning Solutions September, 2022 – Present

• Building a new version of the workflow application for process optimisation with the goal of adapting it to the needs of existing and new customers and making it more intuitive and functional to the point where it can be used by people without programming knowledge.
• Building and managing the roadmap, planning work of teams, seeking new solutions and managing the backlog.
• Collaborating with international clients, development team, UX, sales and CEO to implement a product that meets the highest market standards.
• Ensuring that the application meets the latest standards for building decision engines based on scoring models, Machine Learning and AI.
• Monitoring and analysing the results of the development to continuously improve the application and increase its efficiency.
• Delivering projects based on customer needs, technical knowledge, positive team spirit, ensuring customer satisfaction and revenue growth for the business

Specialist Lead / Manager, Deloitte May, 2022 – July, 2022

• Leading a team of analysts and developers responsible for migration of core banking systems and products to Cloud
• Cooperation with international customers to provide the best possible Cloud solution addressing their business needs
• Apps: Vault, Mambu, nCino, Jira,

Head of Workflow Process Development Team, Getin Noble Bank S.A. November, 2018 – April, 2022

• Building, leading and mentoring a team of extraordinary workflow developers and business analysts
• E2E delivery of 30+ products including definition of product vision & strategy, roadmap creation, requirement gathering, product development & QA
• Leading projects in Agile methodology: task prioritization & backlog management, facilitating agile ceremonies (retrospectives, reviews, backlog refinement sessions etc.)
• Delivered products: online processes for opening of current & saving accounts, debit & credit cards, retail loans & other selfservice processes for retail, business, noble and private customer segments
• Verification of system dependencies, management and monitoring of software development risks
• Working cross-functionally with Business, IT, UX, UI, Marketing, Compliance, AML, external vendors to create most tailored solution
• Active participation in project reviews with key stakeholders
• Data-driven product optimization (e.g. customer retention strategy)

Expert in Mobile and Internet Projects Department, Getin Noble Bank S.A. November, 2018 - June, 2020

• Product design and development:
– Remote account opening with facial recognition (key product in Covid era)
– other products: travel, house and car insurance
• Process documentation, creation of use cases and test scenarios, UAT, QA
• Post-release maintenance and product improvements
• Apps: Ferryt Workflow, Redmine, Enterprise Architect, Trello, Miro, Zeplin

IT Business Analyst, AXA November, 2016 - June, 2017

• Main IT Business Analyst responsible for merging Liberty and AXA online car insurance calculators
• Business analysis & collecting requirements from internal stakeholders via interviews, workshops & use cases to ensure successful product implementation
• One AXA Project – implementation of changes in processes and web applications due to integration of AXA with Liberty Insurance and mBank
• Process documentation, and creation of test scenarios

IT Business Analyst, Liberty September, 2014 - October, 2016

• Creating new versions of web and mobile car/ home/ travel insurance calculators
• Pursuing a deep understanding of user needs to deliver the most optimal solutions
• Customer traffic monitoring, customization of application based on end user experience
• A/B analysis – assessment of change impact on application usability
• Negotiation of project scope with Business, IT, Marketing & Compliance
• Test framework: preparation of test scenarios, UAT coordination
• Creation of project documentation
• Responsible for technical aspects of cooperation with internal and external partners, cooperation with interactive agencies

Expert/IT Business Analyst, PKO Bank Polski November, 2012 - August, 2014

• Business analyst responsible for collection of system requirements and implementation of workflow processes
• Participation in quality assurance process via test scenario preparation, acceptance testing and verification of system changes compatibility with reported requirements
• Analysis of problems reported by application users during system exploitation
• Responsible for user workshops & preparation of training materials

Credit workflow development specialist, Alior Bank June, 2009 - October, 2012

• Development & administration of workflow & risk management system used for granting credit products for retail customers
• Active involvement in strategic initiatives focused on solution design, coding, and testing
• Effective coding of new software features and implementation of new products based on specification of requirements
• Adjusting systems and processes to ensure compliance with legal regulations
• Cooperation with external software supplier (Comarch S.A.)
• Technical support for bank advisors and Help Desk employees, system trainings for bank employees

Education history

SGH Warsaw School of Economics October 2008 – October 2012 Finance and Accounting, MSc in Economics with a specialization in Financial Markets
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