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Location

Poland

Rate

$40  / per hour

Years of experience

19+

About

I am a seasoned global programs lead with extensive experience in Operations and Technology (O&T). I have a strong background in IT Service Management, Agile, Scrum, and Lean Six Sigma, which I apply to ensure that high-quality services are delivered efficiently and cost-effectively. My expertise lies in leading projects related to internal audits, vulnerability threat management, and middleware software, working closely with Institutional Clients Groups. I take pride in my client-oriented approach, blending business needs with continuous improvements, and I am certified in ITIL, Agile, Scrum, and Project Management methodologies. As a leader, I prioritize communication, teamwork, and cooperation to drive results. In my recent roles, I’ve led Agile transformations, served as a Scrum Master for multiple project teams, and coached others in Scrum and Agile practices to improve workflows. I’ve managed various infrastructure projects, including global mass software rollouts for 50k+ servers, and led automation programs to increase efficiency and reduce costs. I’m passionate about process management and continuously improving my leadership skills, aiming to implement Agile methodologies and drive continuous improvement across teams. In addition to my technical expertise, I enjoy collaborating with diverse teams and developing my people management skills.

Tech Stack

Agile, ITIL, Management, Project Management, Scrum

Experience

  • Implemented Agile methodologies across teams, serving as Scrum Master, facilitating sprints, daily meetings, and reviews to enhance project efficiency.
  • Oversaw multiple infrastructure projects, including global software rollouts for over 50k servers across various business sectors.
  • Led programs related to internal audits and vulnerability threat management for middleware software, ensuring legal and financial compliance.
  • Managed third-party vendor services for internal customers, ensuring contracted services were delivered on time and within budget, while optimizing cost efficiency.
  • Applied ITIL and Agile methodologies to improve the organization's service management and process maturity.
  • Collaborated with automation teams to define and develop processes and tools, reducing workload and increasing cost efficiency in BAU activities.
  • Trained and coached team members in Agile methodologies, fostering a culture of continuous improvement and optimal time management.

Employment history

Global Programs Lead, ICG Service Delivery, Citi July 2022 - Present
  • Planned, launched, and supervised programs related to internal audits and vulnerability threat management for middleware software.
  • Led initiatives with legal and financial impacts for the Institutional Clients Group.
  • Promoted Agile values and tools such as JIRA and Confluence within newly joined teams.
  • Ensured project execution aligned with business needs and industry regulations.
Agile Transformation Lead / Scrum Master, Citi May 2021 - July 2022
  • Led Agile/Scrum transformation for the Discovery, Analytics, Visualization, Estate (DAVE) organization.
  • Facilitated Scrum of Scrums, developed reports, and created project roadmaps for effective project management.
  • Served as Scrum Master for four project teams, tracking progress and applying Agile methodologies.
  • Coached teams on Agile practices, ensuring optimal time utilization and project success.
Business Analyst, CTI Infrastructure Planning Sector Estate Management, Citi January 2018 - May 2021
  • Managed global end-of-vendor support, IT process development, and infrastructure estate management.
  • Led strategic initiatives for cloud adoption, DBaaS, and non-strategic hardware exits.
  • Created and automated infrastructure programs, enhancing operational efficiency.
  • Generated SQL reports and provided executive-level reporting on infrastructure utilization and trends.
Wintel Patching Subject Matter Expert, Citi August 2016 - January 2018
  • Oversaw daily activities of teams under merger, bringing them to a unified operating model.
  • Managed global infrastructure projects, including mass software rollouts for over 50k servers.
  • Collaborated with automation teams to develop tools and processes for reducing workload and enhancing cost efficiency.
  • Provided training and knowledge transfer to various teams globally.
Service Delivery Manager, CTI Wintel Patching, Citi April 2015 - August 2016
  • Managed third-party vendor services for internal customers, ensuring contractual service delivery.
  • Led delivery teams, ensuring service quality and optimizing costs for efficient operations.
  • Actively participated in incident, problem, and change management processes.
  • Provided regular reports on service level performance, identifying issues and developing action plans.
Unix Patching and Software Distribution Specialist, CTI, Citi September 2014 - April 2015
  • Scheduled and deployed UNIX patches and core infrastructure tools for global teams.
  • Coordinated mass infrastructure deployments for NAM and EMEA Global Consumer UNIX groups.
  • Created documentation and processes based on industry best practices.
  • Ensured seamless patching processes to maintain infrastructure security and performance.
Unix System Administrator, Sii March 2010 - July 2014
  • Supported Solaris servers hosting critical services like DNS, SSH, Tivoli Monitoring, and Legato Backup.
  • Worked in cross-country teams, supporting IT infrastructure in Poland, Germany, UK, and Singapore.
  • Maintained security and performance of essential IT infrastructure across multiple regions.
  • Collaborated on troubleshooting and system upgrades for critical services.
Chief Executive Officer, Jur-IT June 2005 - September 2014
  • Established and managed outsourced Help Desk and IT administrator services for Veolia Water Systems.
  • Oversaw contracts and team management for infrastructure projects during the construction of the Czajka Wastewater Treatment Plant.
  • Led IT infrastructure build projects, ensuring smooth operation during large-scale construction activities.
  • Managed client relationships and service delivery to meet project timelines and goals.
IT Technical Support Specialist, Altkom Academy May 2005 - June 2010
  • Delivered IT courses to corporate clients across multiple locations in Poland.
  • Designed tools and processes for desktop and server management, improving operational efficiency.
  • Provided technical support and training to corporate customers, ensuring effective IT solutions.
  • Collaborated with clients to customize IT training programs to meet specific needs.

Education history

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