Location
RomaniaRate
Years of experience
6+About
As a results-oriented IT Business Analyst with over 6 years of experience, I have a proven track record of leveraging technology to drive business improvements and enhance operational efficiency. My expertise lies in translating complex technical concepts into actionable insights that stakeholders can easily understand and act upon. I am highly skilled in Agile Methodologies, data analysis, and project management, which enables me to guide teams in delivering high-quality solutions that align with business objectives. In my current role as Digital Transformation Lead at Nextcare – Allianz Partners, I collaborate closely with developers, testers, UI/UX designers, and DevOps teams to ensure smooth project workflows and timely delivery. My ability to act as a liaison between technical teams and business stakeholders, combined with my strong communication skills, ensures alignment and clarity throughout the project lifecycle. I am passionate about identifying opportunities for system and process improvements, conducting training sessions, and driving the adoption of innovative solutions to achieve business success.Tech Stack
Business Analyst (BA), Agile, API, Jira, Kanban, MS Excel, MS Office, QA, SQL ServerExperience
- Coordinated with cross-functional teams, including developers, testers, and designers, to deliver projects on time and within scope.
- Organized and facilitated sprint ceremonies, including planning, daily stand-ups, and retrospectives, to maintain project momentum and focus.
- Led the adoption of Agile methodologies within the team, resulting in improved efficiency and collaboration.
- Identified opportunities for system enhancements and process improvements, leading to increased operational efficiency.
- Conducted training sessions and workshops to support clients in the adoption of new systems and processes.
- Created detailed technical documentation, including user guides, process flows, and technical diagrams, to support ongoing project work and future reference.
Employment history
• Translated business requirements into functional specifications and created acceptance criteria for user stories.
• Coordinated with developers, testers, UI/UX designers, and DevOps teams to ensure smooth project workflows and removed impediments.
• Organized and facilitated all sprint ceremonies, including planning, daily stand-ups, refinement, and retrospectives.
• Acted as a liaison between the development team and stakeholders, ensuring clear communication and alignment on project goals, progress, and timelines.
• Developed and maintained a prioritized backlog of tasks for implementation and identified opportunities for system and process improvements.
• Conducted training sessions and workshops for clients to facilitate the adoption of new systems, and provided support on Level 2 tickets.
• Maintained global user guides quarterly, prepared technical documentation, and monitored digital utilization through dashboards.
• Oversaw day-to-day operations to ensure a smooth workflow and adherence to established procedures.
• Managed inbound calls and assisted customers with their queries, including claims pre-certifications and adjudication.
• Ensured compliance with policy guidelines and provided guidance on medical case reviews and authorizations over the phone.
• Identified areas for operational improvement and implemented processes to enhance efficiency and ensure quality.
• Utilized key performance indicators (KPIs) and data analytics to create reports on operational effectiveness and support informed decision-making.
• Collaborated with business stakeholders to understand their needs, objectives, and challenges, and translated them into technical solutions.
• Worked closely with technology teams to design solutions that met business needs.
• Created detailed documentation, including business requirements, process flows, use cases, and user stories, to support development and testing processes.
• Participated in system testing, user acceptance testing, and validation of implemented solutions.
• Presented findings, recommendations, and project updates to various audiences to ensure alignment and successful project delivery.
Education history
“80+ clients have experienced exceptional results from our IT recruitment and software development services.”
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