Location
LondonRate
Years of experience
12+About
I began my educational journey at the Primary and Secondary Music School in Bielsko-Biała, where I studied piano and flute from 1994 to 2006. Later, I pursued higher education at the University of Silesia, earning degrees in both Philosophy and Law. Alongside my academic achievements, I developed fluency in English and proficiency in Italian. Over the years, I have acquired several qualifications, including a specialization in Quality System Management and experience in various IT programs and systems. My interests include painting, drawing, opera, and antique furniture, which reflect my passion for creativity and history. In my professional career, I have gained extensive experience in administrative and customer service roles. Since September 2020, I have served as a Personal Assistant and Office Manager at Gallery Yacou, where I manage communications with clients and coordinate events, social media, and website content. Prior to this role, I worked as a Guest Relations Agent at Stoke Park Country Club, Spa & Hotel, and as a Front of House Receptionist at Hilton Cobham, both positions honing my skills in customer service and hospitality. Additionally, I served as a Personal Assistant to the CEO at Dräger in Poland, where I coordinated projects and managed quality systems, further enhancing my organizational and administrative expertise.Tech Stack
MS Office, Adobe SuiteExperience
- Coordinating and scheduling appointments, meetings, and events, such as the Decorative Antiques Fair in Battersea.
- Managing several websites, including Bada, Lapada, Decorative Collective, WordPress, and Persona, ensuring content is up-to-date and relevant.
- Day-to-day management of social media platforms like LinkedIn, Facebook, Twitter, and Instagram, including content adaptation and performance tracking using tools like Google Analytics and Facebook insights.
- Acting as the first point of contact with customers, antique dealers, and international auction houses, including Sotheby’s and Christie’s, through various communication channels.
- Coordinating projects related to quality system introduction, improvement, and maintenance at Dräger, including creating quality requirements for new processes and products.
- Preparing and conducting internal audits, ensuring compliance with ISO 9001 standards, and monitoring changes in legislation relevant to quality management systems.
- Organizing and attending national and international company meetings, teleconferences, and events, ensuring smooth execution and communication.
Employment history
- Managing and organizing diary and scheduling appointments, meetings, and events such as the Decorative Antiques Fair in Battersea.
- Overseeing, planning, and delivering content for several websites, including Bada, Lapada, Decorative Collective, WordPress, and Persona.
- Handling day-to-day operations of all social media channels such as LinkedIn, Facebook, Twitter, Instagram.
- Liaising with clients, antique dealers, and international auction houses like Sotheby’s and Christie’s via telephone, email, conference calls, or face-to-face.
- Monitoring, tracking, analyzing, and reporting on social media performance using tools like Google Analytics and Facebook insights.
- Efficiently managing the front of house reception at a luxury 5-star hotel, welcoming guests professionally.
- Responding to a wide range of guest inquiries, processing charges and payments.
- Transferring telephone calls to different departments and taking comprehensive messages in the absence of management.
- Logging reservations onto the in-house database and handling complaints to ensure guest satisfaction.
- Welcoming and checking in guests at a 5-star international hotel.
- Taking reservations for the in-house restaurant and enrolling new customers in the Hilton Honours Membership Programme.
- Answering a busy switchboard and logging guest details into the in-house database.
- Emailing and documenting booking confirmations and processing payments.
- Coordinating projects related to the introduction, improvement, and maintenance of the quality system.
- Creating quality requirements for new processes and products in Polish and English.
- Preparing documents and presentations for national and international meetings for the CEO.
- Organizing national and international company meetings, teleconferences, and coordinating with individual departments and branch offices in Poland and Lübeck headquarters.
- Assisting with legal documentation preparation and filing.
- Supporting client meetings and maintaining case files.
- Coordinating communication between clients and legal representatives.
- Managing administrative tasks in the office to ensure smooth operations.
Education history
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