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Location

Poland

Rate

$23  / per hour

Years of experience

5+

About

In my current role as an Online Solution Specialist at Weco-Travel, I am responsible for the implementation and post-implementation service of various online booking tools (OBT/SBT) such as Cytric, Concur, Rydoo, and Flightbox. I also play a key role in developing and testing new features for our self-developed SBT, ensuring that any bugs are promptly reported and addressed. My work involves defining necessary modifications to existing systems to meet both internal and external user requirements, as well as managing the administration of online tools used by consultants and automating recurring tasks in the post-booking process. Prior to this, I served as an IT Specialist, providing technical support to internal users, particularly in the OBT implementation and post-implementation phases. My experience also includes a role as a User Support Specialist at Talex S.A., where I provided direct and remote support to Citibank users, resolving everyday technical issues. Additionally, I have experience in sales from my time at Aviva, where I customized insurance programs to meet client needs. Earlier in my career, as a Computer Service Technician at DR.PC, I focused on troubleshooting hardware and software issues, improving system performance, and removing threats like malware and ransomware.

Tech Stack

Support, SharePoint Administration

Experience

  • Leading the implementation and ongoing support for online booking tools like Cytric, Concur, Rydoo, and Flightbox.
  • Developing and testing new features for a self-developed SBT, ensuring it meets user needs and reporting any bugs via tools like Youtrack and Redmine.
  • Defining and implementing modifications to existing systems to align with internal and external user requirements.
  • Managing and administering online tools used daily by consultants, including SECO, TfDesktop, and BeeOffice.
  • Managing platforms that automate recurring tasks in the post-booking process, streamlining operations.
  • Providing technical support for internal users, especially during the OBT implementation process and post-implementation phases.
  • Offering direct and remote support to resolve everyday technical issues, particularly in a corporate environment, such as at Citibank.

Employment history

Online Solution Specialist, Weco-Travel December 2018 - Present
  • Leading the implementation and post-implementation service for online booking tools (OBT/SBT) such as Cytric, Concur, Rydoo, and Flightbox.
  • Developing and testing new features for a self-developed SBT, and reporting bugs using tools like Youtrack and Redmine.
  • Defining and implementing modifications to existing systems to meet internal and external user requirements.
  • Administering online tools used by consultants, including SECO, TfDesktop, and BeeOffice, and managing the post-booking process platform to automate recurring tasks.
IT Specialist, Weco-Travel April 2017 - December 2018
  • Providing technical support for internal users and assisting with the OBT implementation process.
  • Offering post-implementation support for OBT users to resolve issues and ensure smooth operation.
  • Administering SharePoint 2013, including managing access rights and creating workflows.
  • Collaborating with service providers to develop and enhance the provided tools.
User Support Specialist, Talex S.A. November 2016 - April 2017
  • Providing direct and remote support to resolve everyday technical issues for Citibank users.
  • Configuring and testing computer hardware and IT infrastructure to ensure functionality.
  • Analyzing system problems and errors, and providing detailed information to the next line of support.
  • Assisting in troubleshooting and resolving various IT-related issues.
Sales Specialist, Aviva August 2012 - April 2015
  • Selling insurance products and customizing insurance programs based on individual client needs.
  • Analyzing specific client requirements to tailor insurance solutions accordingly.
  • Generating reports on sales, efficiency, and agent bonuses to track performance.
  • Providing expert advice on insurance options and policy details to clients.
Computer Service Technician, DR.PC February 2009 - January 2012
  • Assessing system hardware and software to suggest modifications for improving performance.
  • Removing malware, ransomware, and other threats from laptops and desktop systems.
  • Troubleshooting hardware and software problems to ensure system stability.
  • Providing solutions to enhance overall system speed and functionality.
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