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Location

Poland

Rate

$8  / per hour

Years of experience

3+

About

With extensive experience in IT support and administration, I am currently serving as a Desktop Support Engineer at Honeywell through ESP Global Services. In this role, I provide first-hand support for installing, troubleshooting, and repairing desktops, printers, laptops, and other peripherals. My responsibilities include desk-side support, PC break/fix tasks, and basic administration of Windows operating systems. I also handle IT infrastructure field support, which involves resolving hardware, software, and operating system issues. Prior to this, I worked at Chanelle Pharma for over six years, where I progressed from a Line Lead in Blister Packing Lines to an IT Help Desk Support/Systems Administrator. My duties included troubleshooting system problems, configuring hardware and software, managing IT assets, and administering the Kaseya environment. I also handled user account setups, managed access permissions, and maintained VMware servers. Additionally, I have a solid background in stock control and IT system administration from my time at Walsh Pharmacy Group. I hold a Bachelor of Engineering in IT with a specialization in Telecommunication and Computer Networks and recently completed a Higher Diploma in Cybersecurity Risk and Compliance at Atlantic Technological University. My professional journey is marked by strong analytical skills, attention to detail, and the ability to work under pressure in regulated environments.

Tech Stack

Support, Active Directory, Microsoft 365, VMware

Experience

  • Providing first-hand support for installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as resolving hardware, software, and operating system issues.
  • Managing IT asset management, administering the Kaseya environment, setting up user accounts in Active Directory and Microsoft 365, managing access permissions, and maintaining VMware servers.
  • Troubleshooting and fixing issues related to IT infrastructure, including hardware, software, and operating system problems.
  • Leading blister packaging operations according to GMP/SOP standards, including setting up CNC blister packaging machines, completing work orders, and conducting in-process checks and inspections.
  • Handling goods-in quality inspection, stock control, placing orders, conducting stocktakes, and providing IT system administration and support.
  • Dealing with incidents and alerts, managing quarantine emails in Microsoft 365 Defender, and prioritizing and managing multiple open cases simultaneously.
  • Providing technical assistance, customer service, and IT support in various roles, including as a Sales Assistant and Technical Assistant, ensuring high-quality service and efficient problem resolution.

Employment history

Desktop Support Engineer at Honeywell, ESP Global Services October 2023 - Present
  • First-hand support in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems
  • Desk side support and PC break/fix including basic administration of Windows O/S
  • IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues
IT Help Desk Support, Chanelle Pharma September 2021 - September 2023
  • Troubleshooting system problems/diagnosing and solving hardware/software faults
  • Installing and configuring computer hardware operating systems and applications
  • Managing IT asset management system
  • Administration of the Kaseya environment/deploy applications/distribute patches/automation scripts/ patching and Anti-Virus
  • Replacing PC/laptop parts
  • Setting up new users’ accounts in Active Directory/Microsoft 365 Admin Center
  • Managing users access to shared folders, sharepoint, distribution groups
  • Prioritizing and managing many open cases at one time
  • Auditing Hardware inventory
  • Maintaining VMware servers
  • Dealing with incidents & alerts / quarantine emails in Microsoft 365 Defender
Blister Line Leader, Chanelle Pharma June 2017 - September 2021
  • Documentation review for correct information on the batch, materials approved and issued.
  • Set up and operations of CNC blister packaging machines.
  • Completions of work orders and instructions as per SOP and GMP principles.
  • Process Checks and Inspections as per SOPs
  • Coordination and supervision of team activity
Stock Controller, Walsh Pharmacy Group May 2010 - June 2017
  • Goods-in Quality Inspection and Approval
  • Stock control
  • Placed orders
  • Stocktakes
  • Reported to the Company Director
  • IT System Administration/Support
  • Updated ePOS
Sales Assistant, Walsh Pharmacy Group May 2006 - April 2010
  • Customer service
  • OTC sales
  • Photo Lab operator and maintenance
Computer Services, ARSO Computers July 2005 - December 2005
  • Technical assistant
  • Computer service
  • Technical support
  • Stocktakes
  • Customer service
IT Administrator, MAWI Construction Services July 2004 - September 2004
  • Execution of PlaNet System
  • Data Entry

Education history

Akademia Techniczno-Humanistyczna w Bielsku-Białej 2002 - 2006 Bachelor of Engineering - BE, Information Technology
FÁS Galway 2008 Web Page Design Course, Information Technology
Galway-Mayo Institute of Technology 2021 - 2022 Higher Diploma , Cybersecurity Risk and Compliance
Atlantic Technological University 2021 - 2022 Higher Diploma , Cybersecurity Risk & Compliance
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