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Desktop Support Engineer Resume

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Location

Poland

Rate

$8 / per hour

Years of experience

About

With extensive experience in IT support and administration, I am currently serving as a Desktop Support Engineer at Honeywell through ESP Global Services. In this role, I provide first-hand support for installing, troubleshooting, and repairing desktops, printers, laptops, and other peripherals. My responsibilities include desk-side support, PC break/fix tasks, and basic administration of Windows operating systems. I also handle IT infrastructure field support, which involves resolving hardware, software, and operating system issues. Prior to this, I worked at Chanelle Pharma for over six years, where I progressed from a Line Lead in Blister Packing Lines to an IT Help Desk Support/Systems Administrator. My duties included troubleshooting system problems, configuring hardware and software, managing IT assets, and administering the Kaseya environment. I also handled user account setups, managed access permissions, and maintained VMware servers. Additionally, I have a solid background in stock control and IT system administration from my time at Walsh Pharmacy Group. I hold a Bachelor of Engineering in IT with a specialization in Telecommunication and Computer Networks and recently completed a Higher Diploma in Cybersecurity Risk and Compliance at Atlantic Technological University. My professional journey is marked by strong analytical skills, attention to detail, and the ability to work under pressure in regulated environments.

Tech Stack

Support, Active Directory, Microsoft 365, VMware

Experience

Providing first-hand support for installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as resolving hardware, software, and operating system issues.
Managing IT asset management, administering the Kaseya environment, setting up user accounts in Active Directory and Microsoft 365, managing access permissions, and maintaining VMware servers.
Troubleshooting and fixing issues related to IT infrastructure, including hardware, software, and operating system problems.
Leading blister packaging operations according to GMP/SOP standards, including setting up CNC blister packaging machines, completing work orders, and conducting in-process checks and inspections.
Handling goods-in quality inspection, stock control, placing orders, conducting stocktakes, and providing IT system administration and support.
Dealing with incidents and alerts, managing quarantine emails in Microsoft 365 Defender, and prioritizing and managing multiple open cases simultaneously.
Providing technical assistance, customer service, and IT support in various roles, including as a Sales Assistant and Technical Assistant, ensuring high-quality service and efficient problem resolution.

Employment history

Desktop Support Engineer at Honeywell, ESP Global Services October 2023 - Present

First-hand support in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems
Desk side support and PC break/fix including basic administration of Windows O/S
IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues

IT Help Desk Support, Chanelle Pharma September 2021 - September 2023

Troubleshooting system problems/diagnosing and solving hardware/software faults
Installing and configuring computer hardware operating systems and applications
Managing IT asset management system
Administration of the Kaseya environment/deploy applications/distribute patches/automation scripts/ patching and Anti-Virus
Replacing PC/laptop parts
Setting up new users’ accounts in Active Directory/Microsoft 365 Admin Center
Managing users access to shared folders, sharepoint, distribution groups
Prioritizing and managing many open cases at one time
Auditing Hardware inventory
Maintaining VMware servers
Dealing with incidents & alerts / quarantine emails in Microsoft 365 Defender

Blister Line Leader, Chanelle Pharma June 2017 - September 2021

Documentation review for correct information on the batch, materials approved and issued.
Set up and operations of CNC blister packaging machines.
Completions of work orders and instructions as per SOP and GMP principles.
Process Checks and Inspections as per SOPs
Coordination and supervision of team activity

Stock Controller, Walsh Pharmacy Group May 2010 - June 2017