Location
PolandRate
Years of experience
9About
Experienced IT Technician with a strong passion for technology and over eight years of hands-on experience in the IT industry. Having started my career at 17, I have developed a deep understanding and expertise in various aspects of IT support, from hardware and software troubleshooting to network management and user training. As a Senior IT Technician at Clifton College, I supported staff, students, and parents both on-site and remotely, managed the MDM solution, and played a key role in server and OS upgrades. I also oversaw the college's door security system and ensured compliance during exams. Prior to this, I worked as a Technical Support Engineer at EE, where I supported software development and testing, managed the ticketing system, and resolved SLA issues promptly. Proficient in Microsoft Azure 365, Windows, Linux, MacOS, and various networking and remote support tools, I am dedicated to solving complex IT challenges and continually expanding my technical knowledge.Tech Stack
IT Support, Active Directory, IOS, Linux, Microsoft Azure, Windows, ZoomExperience
- Provided IT support for staff, students, and parents, both on-site and remotely, addressing hardware, software, and networking issues.
- Managed and maintained the MDM solution, ensuring smooth operation and user compliance.
- Assisted with server, software, and operating system upgrades, contributing to improved system performance.
- Trained new users and IT team members, enhancing their technical skills and knowledge.
- Oversaw the door security system, ensuring its proper functionality and security compliance.
- Handled the ticketing system, assigning tasks and resolving technical issues in a timely manner.
- Monitored and inspected computers and equipment, identifying and addressing potential issues proactively.
Employment history
• Supported the college Staff, Students and Parents, on site and off site.
• On site support including Hardware, Software, cabling and networking.
• Maintained the MDM Solution
• Assisted with server, software and OS upgrades.
• Trained new users as well as new joiners to the IT team
• Managed the door security system
• Main contact for Exams, ensuring they were compliant
• Wrote and updated guides for Wi-Fi connections, Remote working and
MDM.
• Monitored and inspected computers and equipment.
• Supported in the development of new software and supporting the testing
of software/hardware.
• Handled the ticketing system, assigning and supporting tasks myself.
• Ensured subscriber information was properly handled.
• Managed information screens used by the testing team and the support
teams.
• Addressed and resolved SLA issues promptly using an OTRS system.
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