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Location

Poland

Rate

$30  / per hour

Years of experience

20+

About

As an experienced and motivated International Sales Executive and Enterprise Account Manager, I have a strong track record in the Digital and Software Technology, and Customer Experience industries. My expertise lies in helping enterprises achieve successful digital transformation across customer experience channels, improving touchpoints, and turning omni-channel strategies into real business value. I thrive on daily challenges and am committed to achieving above-average results, leveraging my skills in international B2B sales and multilingual negotiation. With an Executive MBA, I am passionate about my profession and believe in starting with what is necessary, doing what is possible, and ultimately achieving the impossible. In my current role as an Account Executive for CEE at Vonage, I am excited to use my knowledge to enhance enterprise customer experience journeys by implementing cutting-edge omni-channel and AI strategies. Previously, I worked at Infobip, assisting large enterprises in their digital transformation through new digital communication channels and communication SaaS solutions. As a Sales Director, I led sales processes in both domestic and EMEA markets, developed and executed account sales plans, and managed relationships with clients across various industries, including banking, e-commerce, and gaming. My career has been built on delivering operational excellence, business development, and managing contact center efficiency, always striving for financial results and customer satisfaction.

Tech Stack

Sales, Management

Experience

  • At Vonage, I leverage cutting-edge omni-channel and AI strategies to help businesses boost sales and reduce costs.
  • At Infobip, I assisted large enterprises in their digital transformation by introducing new digital communication channels like Google Business Messages, Apple Business Chat, WhatsApp, Viber, RCS, and SMS.
  • As a Sales Director, I played a leading role in the sales process for both domestic and EMEA markets, defining and executing account sales plans, and meeting sales goals through prospecting, qualifying, managing, and closing sales opportunities.
  • Skilled in multilingual negotiation, I offer multilingual customer care services, content moderation, technical help desk services, and digital & technology transformation solutions.
  • At Concentrix and other roles, I managed B2B sales teams, developed and executed company sales strategies, prepared competitive price offers and presentations, and actively sought potential sales opportunities.
  • At Mellon Poland, I was responsible for delivering both operational excellence and business development, managing the annual budget, contact center efficiency, and monthly invoicing, ensuring financial results aligned with budget procedures.
  • Throughout my career, I have been directly responsible for the implementation and management of new projects, including financial results, client relationships, and ensuring team development through training, coaching, and management support activities.

Employment history

Account Executive CEE, Vonage May 2024 - Present
  • Enhancing Enterprise Customer Experience journeys using cutting-edge omni-channel and AI strategies.
  • Helping businesses boost sales and reduce costs.
  • Leveraging expertise in omni-channel strategies for digital transformation.
  • Improving customer journey touchpoints for better business values.
Account Executive CEE & DACH, Infobip April 2022 - May 2024
  • Assisting large enterprises in digital transformation through new digital communication channels.
  • Introducing communication SaaS solutions such as omnichannel contact center platforms and chatbots.
  • Enhancing KPIs by implementing Google Business Messages, Apple Business Chat, WhatsApp, Viber, RCS, and SMS.
  • Driving sales through the implementation of advanced digital communication strategies.
Sales Director, Various Companies November 2020 - March 2022
  • Leading the sales process for domestic and EMEA markets.
  • Delivering new logos for CEE delivery countries.
  • Defining and executing account sales plans, meeting sales goals through prospecting, qualifying, managing, and closing sales opportunities.
  • Preparing business calculations, P&L analysis, and negotiating outsourcing contracts.
  • Collaborating with the EMEA sales support team to build solutions and generate a solid pipeline.
  • Providing regular reporting of pipeline and forecast through the Salesforce CRM system.
Sales Director CRM, Various Companies January 2018 - October 2020
  • Leading sales processes and being the first point of contact for domestic and GEE region clients.
  • Preparing presentations and proposals, negotiating, and closing deals.
  • Implementing and managing newly acquired projects and delivering financial results.
  • Offering multilingual customer care services, content moderation, and technical help desk services.
Sales Director, Various Companies January 2016 - December 2017
  • Offering multilingual Help Desk services in technology and customer electronics sectors.
  • Managing B2B sales teams and developing company sales strategies.
  • Seeking potential sales opportunities and preparing competitive price offers and presentations.
  • Ensuring team development through training, coaching, and management support activities.
Sales Manager Services, Mellon Poland Sp. z o.o. September 2007 - December 2015
  • Delivering both operational excellence and business development for the contact center division.
  • Managing the annual budget of the Contact Center department.
  • Ensuring contact center efficiency and managing business relations with key partners.
  • Implementing sales strategies and company policies for staff augmentation solutions.
Regional Sales Manager, Sitel Group Polska, AZ Soft September 2004 - August 2007
  • Managing regional sales and developing client relationships.
  • Preparing and presenting sales proposals and offers.
  • Executing sales strategies and meeting sales targets.
  • Reporting to regional heads and collaborating with the general manager.
Product Manager – Product Champion “Prescription Profile”, Pharma Marketing (Poland) Sp. z o.o. August 2002 - August 2004
  • Managing product life cycle and marketing strategies.
  • Conducting market research and competitive analysis.
  • Coordinating with sales and marketing teams to drive product success.
  • Developing promotional materials and campaigns.
Sales Specialist, Consumer Data August 2000 - July 2002
  • Managing sales processes and client relationships.
  • Preparing sales presentations and proposals.
  • Conducting market research and identifying sales opportunities.
  • Meeting sales targets and reporting progress to management.

Education history

Université du Québec à Montréal 2016 - 2018 Executive Master of Business Administration (MBA)
SGH Warsaw School of Economics 2016 - 2018 Master of Business Administration (MBA), Executive Master of Business Administration (MBA), CEMBA
Akademia Leona Koźmińskiego 2000 - 2002 Master of Business Administration and Marketing, profile – direct marketing.
WSHiFM Graduate School of Commerce and International Finance in Warsaw 1997 - 2000 Bachelor's degree in Finance, Accounting and Finance
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