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Location

Poland

Rate

$12  / per hour

Years of experience

5+

About

I am a dynamic and motivated administrative professional with over four years of experience in providing comprehensive support to executives and teams across various industries. My background in office administration is complemented by strong communication and coordination skills, allowing me to effectively manage complex tasks and ensure smooth daily operations. Fluent in both English and Spanish, I bring a global perspective to my work, enhancing my ability to connect with diverse teams and clients. In my recent role at Shell, I provided proactive administrative support to the Legal Department, managing everything from business travel arrangements to expense reports and executive scheduling. My experience also includes significant roles at ConverterTec and Capita, where I honed my skills in executive assistance, HR tasks, and customer service. With certifications in executive presence, time management, and inclusive work communities, I am committed to fostering productive, inclusive environments where teams can thrive. I hold a Master’s degree in English in Management and a Bachelor’s in Business Linguistics.

Tech Stack

MS Office, Jira, Microsoft Teams, Salesforce, SAP, SharePoint, Slack, Trello, Workday

Experience

  • Provided comprehensive administrative support to executives and teams.
  • Coordinated business travel arrangements, including booking flights, hotels, and managing expense reports.
  • Managed executive calendars, scheduled meetings, and organized agendas and materials.
  • Prepared and edited documents, spreadsheets, and presentations using Microsoft Office tools.
  • Supported HR functions, including time calculations, employee records management, and issuing referrals.
  • Delivered high levels of customer service by coordinating learning activities and providing guidance to clients.
  • Ensured the successful delivery of services by liaising with suppliers and maintaining strong communication channels.

Employment history

Administrative Assistant, Shell October 2021 - Present

– Providing full, proactive, and confidential administrative support to Legal
Department staff
– Booking and managing business travels for Legal stakeholders using Shell approved tools
– Creating and submitting the expense reports to Concur
– Providing policy advice or/and clarifying travel-related questions from the
employee
– Prepare, transcribe or edit documents, spreadsheets, and presentations
using Word, Excel, PowerPoint
– Managing an executive calendar, facilitating team meetings, taking
responsibility for the scheduling, agenda
– Ensuring effective team onboarding/ offboarding

Executive Administrative Assistant, ConverterTec July 2020 - October 2021

– Typing workplace documents, including letters and reports
– Processing incoming and outgoing mail and answering telephone
– Greeting visitors to the workplace and attending to them during their stay,
maintaining visitor log
– Conducting travel arrangements, booking flights, hotel rooms, and restaurants
for executives and managers
– Coordinating appointments of executives and managers, booking meetings
and organizing catering for them
– Monitoring stock levels and ordering supplies as required
– HR responsibilities: employee time calculations, administration on AutoID
system, issuing referrals for employees on the Luxmed website

Learning Coordinator, Capita August 2019 - June 2020

– Working with a team of other Learning Coordinators, who are focused on delivering market leading levels of customer service
– Working with the UK operations
– Providing support, via email and phone and supporting the clients in booking
training and other learning activities
– Providing advice and guidance to the clients in relation to their learning and
training needs
– Contacting the suppliers to ensure the successful delivery of services to our
clients

Education history

WSB University October 2021 - June 2023 Master's degree, English in Management
Wyższa Szkoła Europejska im. Ks. Józefa Tischnera 2017 - 2020 Bachelor's degree, Business Linguistics
Universidad de Málaga 2018 - 2019 Bachelor's degree, English philology
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