Jira Administrator - Resume Sample In PDF

Location

Poland

Rate

$39 / per hour

Years of experience

15+

About

As a Project Manager at ANT Sp. z o.o. since February 2022, I have successfully managed multiple projects for clients such as Servier, Anpharm, Gedeon Richter, Bahlsen, and Żywiec Zdrój. Prior to this role, I served as an IT Administrator where I implemented new internal procedures and processes to enhance ANT systems and customer service. My experience at ANT includes leading the Customer Care department, where I managed services for approximately 40 corporations globally, including BAT, Colgate-Palmolive, and Danone. In previous roles at ANT, I was responsible for designing and implementing internal procedures, preparing templates for commercial contracts, and training staff on procedures and processes. Before joining ANT, I worked at Comarch S.A. as a Technical Project Manager for Telefonica's Transport Optimization Program in Chile, and as a Team Leader in Telco OSS Managed Services, managing demand and incidents for E-Plus Gruppe and Base Company. I started my career at Dipol Szydłowski I Wspólnicy Spółka Jawna as a Telecommunication Specialist, designing and consulting on TV-SAT and CCTV projects. I hold a degree in Electronics and Telecommunication from AGH University of Science and Technology, and I have completed various courses in project management and communication. My strong leadership and analytical skills, along with my experience in working with large companies, make me well-suited for roles in project management and telecommunications.

Tech Stack

Jira, Cisco, Confluence, ITIL, Project Management

Experience

Managing several projects simultaneously for prominent clients such as Servier, Anpharm, Gedeon Richter, Bahlsen, and Żywiec Zdrój.
Developing and maintaining new internal procedures and processes to enhance ANT systems and customer service.
Overseeing the Customer Care department for around 40 corporations globally, including major clients like BAT, Colgate-Palmolive, and Danone.
Designing and implementing internal procedures and processes for system development and customer service, including Jira system administration.
Leading the Transport Optimization Program for Telefonica in Chile and managing demand and incidents for E-Plus Gruppe and Base Company.
Preparing templates for commercial contracts, negotiating, and signing Service Level Agreements (SLAs).
Conducting training and education sessions for internal staff on procedures and processes, ensuring adherence to company standards.

Employment history

Project Manager, B2B with ANT Sp. z o.o February 2022 - Present

• Project management for several projects in Servier, Anpharm, Gedeon Richter, Bahlsen, Żywiec Zdrój at the same time

IT Administrator, B2B with ANT Sp. z o.o January 2021 - January 2022

• Implementation of new internal procedures and processes for the development and maintenance of ANT systems and customer service Jira/Confluence protector

Head of Customer Care March 2019 – December 2020

• Management of CC department for about 40 corporations worldwide ex. BAT (25 countries), Colgate-Palmolive, Danone, Ebco, Husqvarna, Mahle, Novartis, Recaro, Sanden, Servier, Wielton Jira/Confluence Godfather

System Architect / Chief Officer, B2B with ANT Sp. z o.o December 2018 – February 2019

• Preparation of templates for commercial contracts
• Negotiation and signing of Service Level Agreements
• Trainings and education for whole internal stuff about procedures and processes Jira/Confluence Father

System Senior Engineer, B2B with ANT Sp. z o.o April 2018 – June 2018

• Design and implementation of internal procedures and processes for the development and maintenance of ANT systems and customer service Jira system administration

Technical Project Manager, Comarch S.A. August 2016 – August 2017

• Technical Project Manager for Chile in Transport Optimalization Program for Telefonica
• Demand & Incident Manager for TOP
• Telco Jira Administrator

Team Leader, Comarch S.A. December 2012 - July 2016

• Demand Manager for NGPM solution (E-Plus Gruppe and Base Company)
• Incident and Access Manager for NGNP and NGPM solutions for EPlus Gruppe
• Telco Jira Administrator

Implementation Consultant, Comarch S.A. May 2010 - November 2012

• Analysis and implementation of ITIL processes
• Preparation of incident and access management concept for Next
• Generation Network Panning
• Telco Jira Administration

Telecommunication Specialist, Dipol Szydłowski I Wspólnicy Spółka Jawna August 2009 - March 2010

• Designer and consultant for TV-SAT and CCTV projects
• Building of large TV-SAT networks (up to 400+ users), ex. Biprostal
• Technical support for customers and company branches
• Research of market trends and introduction of new devices to company offer

Education history

AGH University of Science and Technology 2002 – 2007 Department: Electronics and Telecommunication
Specialization: Telecommunication Networks and Services

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Jira Administrator – Resume Sample in PDF

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