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Location

Poland

Rate

$39  / per hour

Years of experience

15+

About

As a Project Manager at ANT Sp. z o.o. since February 2022, I have successfully managed multiple projects for clients such as Servier, Anpharm, Gedeon Richter, Bahlsen, and Żywiec Zdrój. Prior to this role, I served as an IT Administrator where I implemented new internal procedures and processes to enhance ANT systems and customer service. My experience at ANT includes leading the Customer Care department, where I managed services for approximately 40 corporations globally, including BAT, Colgate-Palmolive, and Danone. In previous roles at ANT, I was responsible for designing and implementing internal procedures, preparing templates for commercial contracts, and training staff on procedures and processes. Before joining ANT, I worked at Comarch S.A. as a Technical Project Manager for Telefonica's Transport Optimization Program in Chile, and as a Team Leader in Telco OSS Managed Services, managing demand and incidents for E-Plus Gruppe and Base Company. I started my career at Dipol Szydłowski I Wspólnicy Spółka Jawna as a Telecommunication Specialist, designing and consulting on TV-SAT and CCTV projects. I hold a degree in Electronics and Telecommunication from AGH University of Science and Technology, and I have completed various courses in project management and communication. My strong leadership and analytical skills, along with my experience in working with large companies, make me well-suited for roles in project management and telecommunications.

Tech Stack

Jira, Cisco, Confluence, ITIL, Project Management

Experience

  • Managing several projects simultaneously for prominent clients such as Servier, Anpharm, Gedeon Richter, Bahlsen, and Żywiec Zdrój.
  • Developing and maintaining new internal procedures and processes to enhance ANT systems and customer service.
  • Overseeing the Customer Care department for around 40 corporations globally, including major clients like BAT, Colgate-Palmolive, and Danone.
  • Designing and implementing internal procedures and processes for system development and customer service, including Jira system administration.
  • Leading the Transport Optimization Program for Telefonica in Chile and managing demand and incidents for E-Plus Gruppe and Base Company.
  • Preparing templates for commercial contracts, negotiating, and signing Service Level Agreements (SLAs).
  • Conducting training and education sessions for internal staff on procedures and processes, ensuring adherence to company standards.

Employment history

Project Manager, B2B with ANT Sp. z o.o February 2022 - Present

• Project management for several projects in Servier, Anpharm, Gedeon Richter, Bahlsen, Żywiec Zdrój at the same time

IT Administrator, B2B with ANT Sp. z o.o January 2021 - January 2022

• Implementation of new internal procedures and processes for the development and maintenance of ANT systems and customer service Jira/Confluence protector

Head of Customer Care March 2019 – December 2020

• Management of CC department for about 40 corporations worldwide ex. BAT (25 countries), Colgate-Palmolive, Danone, Ebco, Husqvarna, Mahle, Novartis, Recaro, Sanden, Servier, Wielton Jira/Confluence Godfather

System Architect / Chief Officer, B2B with ANT Sp. z o.o December 2018 – February 2019

• Preparation of templates for commercial contracts
• Negotiation and signing of Service Level Agreements
• Trainings and education for whole internal stuff about procedures and processes Jira/Confluence Father

System Senior Engineer, B2B with ANT Sp. z o.o April 2018 – June 2018

• Design and implementation of internal procedures and processes for the development and maintenance of ANT systems and customer service Jira system administration

Technical Project Manager, Comarch S.A. August 2016 – August 2017

• Technical Project Manager for Chile in Transport Optimalization Program for Telefonica
• Demand & Incident Manager for TOP
• Telco Jira Administrator

Team Leader, Comarch S.A. December 2012 - July 2016

• Demand Manager for NGPM solution (E-Plus Gruppe and Base Company)
• Incident and Access Manager for NGNP and NGPM solutions for EPlus Gruppe
• Telco Jira Administrator

Implementation Consultant, Comarch S.A. May 2010 - November 2012

• Analysis and implementation of ITIL processes
• Preparation of incident and access management concept for Next
• Generation Network Panning
• Telco Jira Administration

Telecommunication Specialist, Dipol Szydłowski I Wspólnicy Spółka Jawna August 2009 - March 2010

• Designer and consultant for TV-SAT and CCTV projects
• Building of large TV-SAT networks (up to 400+ users), ex. Biprostal
• Technical support for customers and company branches
• Research of market trends and introduction of new devices to company offer

Education history

AGH University of Science and Technology 2002 – 2007 Department: Electronics and Telecommunication
Specialization: Telecommunication Networks and Services
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