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Direct Support Professional Resume Sample

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Location

Romania

Rate

$10 / per hour

Years of experience

About

I am a motivated and reliable individual with a strong background in customer support and graphic design. In my current role as a Customer Support Specialist at Majorel Romania, I provide high-quality service to clients, handling inquiries, complaints, and high-priority events both over the phone and by email. I also gather customer feedback and offer suggestions for improving procedures. My experience includes ensuring call quality and providing information about the client’s policies and regulations. I thrive in busy environments and enjoy working both independently and as part of a team. Previously, I worked as a Graphic Designer at S4P, where I created compelling presentations that engaged target audiences. My expertise in Adobe Creative Suite and PowerPoint allowed me to meet client expectations and optimize presentations for success. I have also gained valuable customer service experience working as a Shop Assistant and in previous customer support roles. My education in languages and culture, combined with my internship experience in China, has further developed my communication skills and adaptability, which I apply daily in my work.

Tech Stack

Customer Service, Adobe Suite, Microsoft Power Point, Support

Experience

Delivering swift and professional support to customers via phone and email, ensuring satisfaction and compliance with client rules and regulations.
Managing sensitive issues such as accidents or legal matters, ensuring swift resolution while maintaining quality standards.
Collecting customer feedback and suggesting improvements to enhance service procedures and efficiency.
Verifying calls and cases from agents to maintain and improve service quality.
As a graphic designer, collaborating with clients to produce engaging and visually appealing presentations using advanced knowledge of design tools.
Building relationships, preparing orders, and identifying potential sales opportunities in previous customer support roles.
Prioritizing and managing multiple cases simultaneously, ensuring tasks are completed within agreed time limits and to high standards.

Employment history

Customer Support Specialist LV 2, Majorel Romania November 2020 - Present

Provide swift and professional customer service via telephone and email.
Gather customer feedback and suggest improvements for better service and process efficiency.
Provide detailed information on client rules and regulations to customers.
Handle high-priority events such as accidents or legal issues with professionalism and urgency.
Verify calls and cases from agents to ensure quality and accuracy in service delivery.

Graphic Designer, S4P June 2020 - November 2020

Worked with clients to produce visually appealing presentations tailored to target audiences.
Utilized advanced skills in PowerPoint and Adobe Creative Suite for design projects.
Applied expertise in typography and graphic design principles to enhance project outcomes.
Packaged and optimized presentations for ultimate client satisfaction.

Shop Assistant, Orange March 2019 - June 2020

Assisted customers by answering questions and helping them find merchandise.
Organized the sales floor and ensured products were properly stocked and labeled.
Maintained cleanliness of the customer area and ensured a pleasant shopping environment.
Offered support and assistance to customers during sales promotions.

Customer Support Specialist, Conectys April 2018 - January 2020

Conducted client surveys and established strong customer relationships.
Provided support and documentation to meet customer inquiries and resolve issues promptly.
Managed and prioritized multiple open cases, ensuring timely task completion.
Identified sales opportunities and prepared orders, contributing to sales objectives.