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Location

Poland

Rate

$16  / per hour

Years of experience

7+

About

I am an experienced Customer Service professional with a strong background in support management, technical support, and customer service management. Currently, I serve as a Customer Service Representative at Waris S.p.z.o.o, where I handle customer inquiries, process orders, and manage returns and exchanges. My role involves drafting customer newsletters, reporting issues to management, and maintaining accurate records of customer interactions. My commitment to providing clear, helpful information and maintaining a positive tone has helped me effectively resolve customer issues and contribute to overall customer satisfaction. Previously, I worked as an Assistant Manager at S Smart S.p.z.o.o, where I was responsible for creating procedures to enhance team productivity, leading by example, and ensuring the team's adherence to company best practices. I was also involved in hiring, training, and developing new employees, as well as managing payroll and shift schedules. My earlier role as In-charge Customer Service at BE MY GUEST Sp.Z.O.O allowed me to further develop my customer service skills, where I focused on increasing customer return rates, solving problems, and implementing training programs for new team members. Additionally, I have experience in marketing assistance from my time at VAN-MINH S.p.Z.O.O, where I coordinated between clients and logistics, managed client records, and created performance reports.

Tech Stack

Customer Service, Manager

Experience

  • Responded to customer inquiries via phone, email, and chat, maintaining a positive tone and providing clear, helpful information at Waris S.p.z.o.o.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction.
  • Led and monitored a team to ensure excellence in task execution at S Smart S.p.z.o.o, setting an example and creating procedures to enhance productivity.
  • Responsible for hiring, training, and developing new employees to maintain a high-performing team at S Smart S.p.z.o.o.
  • Increased customer return rates by consistently providing excellent customer service and resolving issues at BE MY GUEST Sp.Z.O.O.
  • Managed daily administrative tasks, including expenses, payments, sales, and stock management at BE MY GUEST Sp.Z.O.O.
  • Coordinated between clients and logistics, managed office supplies, and created performance reports at VAN-MINH S.p.Z.O.O.

Employment history

Customer Service Representative, Waris July 2023 - Present
  • Drafted customer newsletters with management to promote new products and policies.
  • Reported issues to management within 24 hours to ensure timely resolution.
  • Answered incoming calls and handled caller inquiries whenever possible.
  • Responded to customer inquiries via email and chat, maintaining a positive tone and providing clear, helpful information.
  • Processed orders and payments efficiently.
  • Handled returns and exchanges, ensuring customer satisfaction.
  • Maintained accurate records of customer interactions.
Assistant Manager, S Smart November 2022 - June 2023
  • Created procedures to enhance team productivity and effectiveness.
  • Led the team by example, monitoring tasks to ensure excellence.
  • Communicated important information from upper management to the team.
  • Hired, trained, and developed new employees to maintain a high-performing team.
  • Maintained overall management style following company best practices.
  • Prepared shift schedules to ensure adequate staffing.
  • Processed payroll for all staff, ensuring accuracy and timeliness.
In-charge Customer Service, BE MY GUEST November 2019 - October 2022
  • Increased customer return rates by providing excellent customer service at all times.
  • Consistently received positive feedback from customers due to exceptional service skills.
  • Skilled in problem-solving and conflict resolution, maintaining customer service standards.
  • Created and implemented training programs for new team members.
  • Managed daily administration tasks, including expenses, payments, sales, and stock management.
  • Coached and managed several office employees, assigning and evaluating workloads to ensure productivity.
Marketing Assistant, VAN-MINH April 2017 - October 2019
  • Initiated purchase order requests and led staff performance to meet client needs.
  • Managed telephone and email communication systems, maintaining office supplies with accuracy.
  • Maintained accurate client records and provided office employees with assistance.
  • Maintained stock of materials in the warehouse.
  • Reported daily inward and outward inventories of materials.
  • Coordinated between clients and logistics to ensure smooth operations.
  • Created reports on marketing performance to guide strategy.
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