Customer Service – Resume Sample in PDF

• Accelerated delivery of client-tailored Google Ads product knowledge, outpacing company peers by 35% through interactive workshops, personalized case studies, and targeted Q&A sessions, resulting in increased client satisfaction and retention rates.
• Analyzed customer data to identify challenges, formulate possible resolutions, and uphold service excellence
• Defined and structured solutions for clients using extensive knowledge of the products resulting in 10-15 client retentions per month
• Demonstrated proficiency in Google Ads product knowledge to clients in both Romanian & English languages

• Achieved a 20% higher outgoing call proficiency rate than company peers by providing bilingual customer support in English and French, resulting in improved customer satisfaction and retention rates
• Recorded outstanding satisfaction rates by closing customer cases 25% higher than department average
• Responded to an ongoing influx of customer calls, consistently enhancing response times to ensure a smooth and efficient customer experience
• Successfully addressed customer issues pertaining to car rentals

• Responsible for 30% of staffs scheduling and payroll
• Delivered more than 1,000 ticket sales per quarter Collaborated in close coordination with various departments to fulfill guest requirements and deliver the optimal experience
• Scored 15-20% higher on customer satisfaction evaluations than company
peers
• Guaranteed that the attire and grooming of the staff adhered to company standards