LMS Support Analyst Job Description Template

Saba Shukakidze

Last updated on September 3, 2024 | 5 min read

Job Description Template

General overview of the role

The LMS (Learning Management System) Specialist is responsible for managing and optimizing learning management platforms to ensure seamless access to educational resources. This role involves regularly updating, maintaining, and improving learning systems and tools, providing technical support, handling user inquiries, and creating technical documentation to assist end-users. The LMS Specialist plays a crucial role in supporting online, hybrid, and blended learning environments by configuring the LMS to meet instructional needs and resolving technical issues for students, employees, and other users.

Typical duties and responsibilities

1. Manage and support operations in learning management systems, including account provisioning, user access, and permissions.
2. Provide technical support to team members, addressing software-related questions or issues within the LMS.
3. Regularly compile, review, and process course enrollment data for students and faculty.
4. Maintain professional working relationships with multiple clients and vendors.
5. Develop and write articles for a technical support knowledge base to assist end-users.
6. Analyze support case data to identify, prioritize, and address root problems.
7. Configure the LMS to support various instructional formats, including online, hybrid, and blended learning environments.
8. Work directly with students and staff to resolve technical issues and provide guidance on system usage.

Required skills and experience

• Associate or bachelor’s degree, preferably in IT, education, or a related field.
• A minimum of two years of experience working with learning management systems.
• Excellent verbal and written communication skills.
• Proficient in computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
• Strong interpersonal skills with the ability to collaborate effectively with others.
• Exceptional analytical skills with keen attention to detail.
• Strong decision-making abilities and problem-solving skills.
• Ability and willingness to work independently with minimal supervision.
• Expertise in customer service, with the ability to communicate technical information in easily understandable terms for non-technical users.
• Skilled in analyzing and troubleshooting both software and hardware user problems.
• Experience in training others to use specialized software.

Nice to have/preferred skills and experience (not required)

• Familiarity with common LMS software platforms such as Moodle, Blackboard, and Canvas.
• Familiarity with e-learning standards such as SCORM or xAPI
• Strong written and verbal communication skills.
• 2+ years of experience working specifically as an LMS Specialist.
• Previous experience in providing technical support in an educational or corporate environment.

What we offer

• Extensive health and wellness coverage.
• Work-from-home options and flexible hours.
• Paid time off for vacations, holidays, and sick leave.

Here are a few more benefits that, according to Forbes, are valued by employees:

• Retirement savings plans with employer matching, such as 401(k) plans, are significant to employees.
• Early leave on Fridays.
• 4-day work week.
• Private dental insurance.

About us

We recommend including general information about the company, such as its mission, values, and industry focus. For instance, you could say:

“DevsData LLC is an IT recruitment agency that connects top tech talent with leading companies to drive innovation and success. Their diverse team of US specialists brings unique viewpoints and cultural insights, boosting their capacity to meet client demands and build inclusive work cultures. Over the past eight years, DevsData LLC has successfully completed more than 80 projects for startups and corporate clients in the US and Europe”

Explore sample resume

Explore this effective resume example to guide your focus and priorities during the candidate review.

Contact DevsData LLC

If you’re looking to hire a qualified LMS Support Analyst, reach out to DevsData LLC at [email protected] or visit www.devsdata.com. The company’s recruitment process is thorough and efficient, utilizing a vast database of over 65,000 professionals.

They are renowned for their rigorous 90-minute interviews to assess candidates’ technical skills and problem-solving abilities.

Additionally, DevsData LLC holds a government-approved recruitment license, ensuring compliance with industry standards and regulations.