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Location

Poland

Rate

$18  / per hour

Years of experience

6+

About

I am an experienced IT Business Consultant and Trainer in the automotive industry, with a strong background in implementing IT solutions for body and paint services within sophisticated dealerships. Over the past six years, I have been responsible for analyzing customer needs, identifying suitable solutions, and overseeing their implementation from both technical and organizational perspectives. My role also involved delivering training to various levels within organizations, from production teams to executives, and redesigning business processes to enhance the effective use of software systems. Additionally, I conducted software testing to identify and address bugs, ensuring smooth operation and satisfaction for clients. My ability to consult, solve problems, and optimize business processes has been instrumental in leveraging organizational potential and meeting client needs. Throughout my career, I have cultivated and maintained strong relationships with stakeholders, conducted comprehensive pre- and post-implementation analyses, and collaborated closely with development and helpdesk teams. My experience spans various roles, including a Senior Business Consultant at AutoFlow Polska, where I was involved in system demonstrations, report modifications, and agile methodologies. Previously, I worked as a Business Consultant at Wings Systems Sp. z o.o., and before that, as a Body & Paint Service Advisor at Toyota Dobrygowski Lubin - Wrocław, where I managed customer service, repair coordination, and cross-selling strategies. My career began in claims handling at UNIQA, where I progressed to a Claims Specialist role, honing my skills in vehicle inspection, repair cost validation, and client relationship management. I hold a Master’s degree in Finance and Banking from the University of Economics in Wrocław.

Tech Stack

Customer Relationship Management, Agile, Customer Service, Jira

Experience

  • Responsible for identifying suitable IT solutions and overseeing their implementation in body and paint services, ensuring both technical and organizational success.
  • Organizing and delivering tailored training sessions for various levels within organizations, from production teams to executives, to ensure effective use of software systems.
  • Establishing and maintaining strong relationships with stakeholders, ensuring their needs are met and that projects are aligned with their expectations.
  • Designing, revising, and mapping business processes (including BPMN) to optimize operations and improve the efficiency of implemented systems.
  • Conducting comprehensive software testing to identify and resolve bugs, collaborating with development and support teams to ensure smooth functionality.
  • Performing in-depth customer system analysis, problem-solving, and providing solutions that align with client needs and enhance business operations.
  • Conducting detailed vehicle inspections, estimating repair costs, and validating documentation related to vehicular damages, with a background in claims handling in the automotive industry.

Employment history

Senior Business Consultant, AutoFlow Polska (AutoFlow Ltd/Vizion Network) April 2020 - February 2024
  • Establishing and maintaining relationships with stakeholders.
  • Conducting pre- and post-implementation analyses and system demonstrations.
  • Implementing and conducting software testing.
  • Collaborating with development and helpdesk teams.
  • Providing helpdesk support in solution discovery.
  • Creating software instructions and developing a knowledge base.
  • Designing and revising business processes, including end-to-end mapping (BPMN).
Business Consultant, Wings Systems Sp. z o.o. February 2018 - March 2020
  • Establishing and maintaining relationships with stakeholders.
  • Assisting in pre- and post-implementation analyses and system demonstrations.
  • Implementing and conducting software testing.
  • Collaborating with development and helpdesk teams.
  • Leading implementation training sessions.
  • Designing and revising business processes.
  • Delivering multi-day training workshops and certifying employees of a global car manufacturer.
Body & Paint Service Advisor, Toyota Dobrygowski Lubin - Wrocław February 2016 - January 2018
  • Cultivated and sustained customer relationships.
  • Conducted vehicle inspections and estimated repair costs (Audatex, DAT).
  • Managed customer service and repair coordination.
  • Administrated the schedule for replacement/courtesy cars.
  • Collaborated with stakeholders to meet company objectives.
  • Implemented cross-selling and up-selling strategies.
  • Handled parts ordering, billing, and invoicing processes.
Claims Specialist, UNIQA June 2010 - January 2016
  • Performed comprehensive inspections of vehicles.
  • Determined vehicle market values for appraisal objectives (Eurotax, Info-Ekspert).
  • Compiled detailed cost estimates for vehicle repairs (Eurotax, Audatex).
  • Evaluated documentation related to vehicular damages.
  • Validated repair costs and coordinated maintenance services with auto repair facilities.
  • Progressed from Claims Referent to Senior role, culminating in Claims Specialist position.

Education history

Uniwersytet Ekonomiczny we Wrocławiu 2005 - 2010 Master's degree, Finance and banking
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